Technical Lead - ServiceNow

We are seeking an experienced Sr ServiceNow Technical Lead to support enterprise-level ServiceNow initiatives, with a focus on ITSM, HRSD, and platform integrations. The ideal candidate will have hands-on expertise in design, development, and implementation of ServiceNow modules, along with strong integration, automation, and architectural skills. This role requires both technical depth and consultative ability to collaborate with cross-functional teams and stakeholders. Key Responsibilities Detailed understanding of ServiceNow architecture and its various components, including ITSM, HRSD, and platform integrations. Strong experience in designing, developing, and implementing ServiceNow modules, including workflows, forms, and business rules. Excellent integration skills, with the ability to integrate ServiceNow with other systems, such as CRM, ERP, and custom applications. Proven track record of successfully automating business processes using ServiceNow's workflow engine. Strong understanding of ITIL best practices and their application in a ServiceNow environment. Ability to collaborate effectively with cross-functional teams, including IT, HR, and business stakeholders. Excellent communication and interpersonal skills, with the ability to articulate technical information to non-technical stakeholders. Experience working in an Agile environment, with a focus on iterative development and continuous improvement. Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. Ability to prioritize tasks and manage multiple projects simultaneously. Experience with ServiceNow's platform integrations, including REST API, OData, and SOAP. Familiarity with cloud-based platforms, such as Amazon Web Services (AWS) or Microsoft Azure. Strong understanding of security and compliance requirements for enterprise-level ServiceNow implementations. Ability to work in a fast-paced environment, with a focus on meeting tight deadlines and delivering high-quality results. Experience working with global teams and stakeholders, with the ability to adapt to different cultural and time zone environments. Ability to learn and adapt quickly to new technologies and tools. Strong understanding of IT service management principles and practices, including incident, problem, and change management. Ability to develop and maintain technical documentation, including user guides, release notes, and technical specifications. Experience working in a matrixed organization, with the ability to prioritize tasks and manage multiple projects simultaneously. Ability to work independently and as part of a team, with a focus on delivering high-quality results.