Technical Lead – ServiceNow ITSM (Onsite) Pune / Chennai / Mumbai / Bangalore

Job Title - Technical Lead – ServiceNow ITSM (Onsite) Pune / Chennai / Mumbai / Bangalore Job Type - Onsite Job Location - Pune / Chennai / Mumbai / Bangalore Experience - 8 Years Job Summary: We are seeking a highly experienced and technically strong ServiceNow Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, such as Incident, Problem, Change, and Request Management. Additionally, the candidate should have a strong understanding of ITIL best practices and be able to design and implement ITSM processes that align with these standards. Key responsibilities will include: • Leading architecture, design, and development efforts for ITSM implementations on the ServiceNow platform. • Collaborating with stakeholders to understand business requirements and designing solutions that meet those needs. • Developing and maintaining technical documentation and training materials for ITSM processes and procedures. • Providing technical guidance and support to team members and other stakeholders. • Staying up-to-date with the latest ServiceNow features, best practices, and industry trends. • Participating in the development of ITSM strategies and roadmaps that align with business objectives. • Collaborating with other teams to ensure seamless integration of ITSM processes with other business systems. The ideal candidate should have: • 8+ years of experience in IT service management, with a focus on ServiceNow implementations. • Strong technical skills in core ITSM modules (Incident, Problem, Change, and Request Management). • In-depth knowledge of ITIL best practices and ability to design and implement ITSM processes that align with these standards. • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. • Experience working in an Agile environment, with a focus on iterative development and continuous improvement. • Bachelor's degree in Computer Science or related field. • ServiceNow ITSM certification (or willingness to obtain). We offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options.