Technical Implementation Manager

At Lifen, we believe that medical data has the potential to transform the healthcare system. But only if it's accessible. More accessible data → less administrative burden, better care coordination, and faster scientific discoveries.

Since 2015, our mission has been to unleash this potential. Our AI-based solutions enable healthcare professionals to share medical information effortlessly and researchers to accelerate clinical discoveries: impacting millions of patients in France every day.

As we prepare to expand in Europe, two things drive our success: our teams and our mission.

Today, over 150 people work from our offices and remotely to unleash the potential of health data. We have connected 800 hospitals and 150,000 healthcare professionals, and we are just getting started.

We are looking for people who embrace complexity, want to solve tough problems, and are ready to build the future of healthcare collaboration.

🧩 Our Customer Operations Team

At Lifen, we deploy our solutions in hospitals across France to improve the daily lives of caregivers and the quality of care.

The Customer Operations team is the bridge between our products and healthcare facilities. It supports each hospital in the implementation of our solutions: Lifen Documents & Lifen Integration.

Our team consists of Project Managers and Operations Managers, all led by Loïc, our Customer Operations Lead.

We are currently looking for a profile at the intersection of technology and project management: someone capable of managing a client deployment from start to finish, but also capable of handling the technical aspects of integrating our solutions.

If you enjoy understanding how IT systems work as much as coordinating project stakeholders, you will like this role!

🎯 What You Will Do With Us

As a Technical Implementation Manager, you will be responsible for the technical implementation of our solutions in healthcare facilities, from initial scoping to production launch.

Your role? Ensuring that our solutions integrate correctly into hospital information systems, while guaranteeing the smooth running of deployments.

Specifically, you will be involved in:

🔧 Managing and Performing Technical Deployments

• Configuring and deploying our applications in our clients' IT environments.

• Setting up and configuring interoperability flows between our solutions and hospital information systems (especially HL7).

• Working with the IT teams of the facilities on technical prerequisites: Windows servers, networking, connectivity, VPN, SFTP, certificates, and security.

• Diagnosing and resolving technical issues encountered during installations and go-lives.

📋 Managing Your Implementation Projects End-to-End

• Organizing and leading technical scoping meetings with healthcare facilities.

• Identifying the needs, constraints, and technical prerequisites necessary for deployment.

• Coordinating various stakeholders (IT departments, hospital technical teams, project managers, internal Lifen teams) to ensure the smooth progress of projects.

• Monitoring the various deployment stages, anticipating risks, resolving blockers, and ensuring the quality of go-lives.

🔍 Ensuring the Proper Functioning of Our Solutions

• Conducting technical and functional tests with clients to validate the end-to-end functionality of our solutions.

• Analyzing incidents and identifying their origin (configuration, connectivity, flow, application...).

• Providing Level 2 technical support in collaboration with the Support, Product, and R&D teams.

• Monitoring flows and certificates to anticipate malfunctions.

🤝 Being a Trusted Technical Point of Contact for Our Clients

• Communicating directly with hospital IT teams to resolve integration issues.

• Knowing how to explain technical topics to less technical audiences.

• Understanding field constraints to propose adapted, reliable, and sustainable solutions.

🚀 Contributing to the Continuous Improvement of Our Deployments

• Documenting configurations, procedures, and encountered issues.

• Identifying opportunities to standardize, automate, and make our deployments more reliable.

• Feeding back field insights to the Product and R&D teams to contribute to the evolution of our solutions.

• Gradually developing expertise across all our products.

⭐️ What We Are Looking For

Above all, we are looking for a technical profile who enjoys managing projects, solving concrete problems, and working directly with clients.

🖥️ Solid Technical Foundations

You have hands-on experience in deploying, integrating, or administering software solutions and are comfortable with several of the following environments and technologies:

• Systems: Windows Server environments, system administration, GPOs, application installation and configuration.

• Networks and Connectivity: TCP/IP, VPN, SFTP, certificates, and IT security concepts.

• Application Integration: Understanding of data exchange between applications, flows, and interoperability issues.

• Technical Diagnosis: Ability to analyze logs, identify the origin of an incident, and drive its resolution.

You don't need to be an expert in each of these technologies, but you must have enough technical background to be autonomous in facing deployment issues.

📋 Experience in Technical Project Management

You have previously coordinated software deployments or integration projects for clients, in collaboration with multiple technical and business stakeholders.

You know how to organize a project, track its stages, anticipate risks, and drive issues to resolution.

🤝 Genuine Client Relationship Skills

You can communicate with system administrators or IT managers as well as with project managers or business users.

You know how to simplify technical topics, ask the right questions, and build a relationship of trust with your contacts.

🛠️ A Problem-Solving Mindset

You enjoy understanding how things work, investigating when a problem arises, and finding concrete solutions.

You are autonomous, rigorous, proactive, and you don't hesitate to get your hands dirty rather than just coordinating others' actions.

🏥 Knowledge of the Healthcare Sector is a Plus

Experience in a healthcare facility, with a health software vendor, or in integrating hospital information systems will be particularly appreciated.

Knowledge of healthcare interoperability standards, especially HL7, is also a real asset.

However, this is not essential: if you have a solid technical foundation and experience in software deployment, we can support you in discovering the specifics of the hospital sector.

💎 Our Benefits

• Package between €40-47K

• Work mode: Commuting (3 days/week at the office)

• A Swile card with €9/day (50% Lifen)

• Health insurance including alternative medicine and mental health support (55% Lifen)

• €30/month for concerts, museums, or even to reimburse your Spotify subscription

• 100% coverage for maternity and paternity leave + 5 sick child days per year

• 1 offsite with your team per semester + 1 global Lifen offsite per year + 1 monthly gathering at the Paris office

• And finally: a transparent and progressive compensation policy

👥 Our Recruitment Process

• First HR Call with Laura, Talent Acquisition Manager (30 minutes)

• Manager Interview with Loïc (45 minutes)

• Technical Case Study to prepare at home, followed by a presentation and discussion with the team at our offices (1 hour)

• Final Interview with two Lifeners from another team

Caring better by caring together, also means acting with kindness. In line with the sector in which we operate, we promote diversity, inclusion, and equity. We value your skills and expertise, and we prohibit all forms of discrimination, whether sexual, religious, or political.

Compensation: €40K – €47K

• • €40K – €47K

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