Technical Help Desk Specialist with Italian

We are looking for a Technical Help Desk Specialist with knowledge of the Italian language, dedicated and passionate about technology, to provide technical support to users and contribute to the smooth functioning of IT systems. If you have excellent problem-solving skills and enjoy helping people, we want to meet you!

Requirements:

• Minimum experience in technical support / Help Desk;

• Solid knowledge of Windows operating systems and the Microsoft Office suite;

• Experience in user account administration and access rights management (Active Directory);

• Basic knowledge of computer networks and IT security;

• Excellent communication and problem-solving skills;

• Knowledge of Italian language – minimum conversational B2 level (C1 advantage) and English.

Responsibilities:

• Handling technical requests via phone, email, or ticketing system;

• Diagnosing and resolving user-level hardware/software problems;

• Providing technical support for Windows operating systems and applications used in the company;

• Administering user accounts in Active Directory (creation, modification, permissions);

• Monitoring and managing IT equipment (PCs, printers, network, etc.);

• Drafting and updating technical documentation and procedures;

• Escalating issues to higher-level support teams, if necessary.

What we offer:

• Fixed salary;

• Meal vouchers worth 40 RON/day;

• Easter and Christmas bonuses;

• Private medical insurance;

• Training and professional development opportunities;

• Dynamic work environment, with a friendly team and constant support.

If you are interested, send us your CV at [email protected] or call us at 0740132570.

📩 We look forward to hearing from you!

In a world of uncertainty, economic crises, and business abandonment, Fire Credit offers its clients an anchor based on flexible and equitable financial solutions. A triangle of efficiency, where the watchwords are: BALANCE – ENERGY – EXAMPLE.

Fire Credit is part of the Fire Group, the Italian leader in the debt collection management sector. With 7 branches, over 2,300 employees, lawyers, and telephone collection agents dedicated to the European space, the Italian Fire group has distinguished itself, since 1992, through performance and respect for the reputation of its partners. The best proof is our client portfolio, consisting mostly of major players in the financial-banking, telecommunications, utility services, and retail sectors. Top names in the European economy have entrusted their brand, history, and reputation to the Fire Group.

Fire Credit represented the natural step in the Fire Group's service expansion strategy in Eastern Europe. It was no coincidence that Iași was chosen as the main cultural and academic center, but also an important economic hub on the eastern border of the European Union. Since 2011, since the creation of the Romanian office, the Fire Credit team has continuously expanded, thus managing to respond promptly to our partners throughout the country.

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