Technical Delegate

We are looking for one Technical Delegate to join our team and support an important Client.

The Technical Delegate will have to perform missions to accelerate repair vehicles in EE.

Each TD could work on a single vehicle or on an issue affecting several vehicles. He’s part of the technical Assistance process and team.

This SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.).

Deliverables

• The TD will have to use PAMIR for having the full traceability of each case.
• He will have to insure the respect of STLA technical assistance delay in the treatment of ticket.
• The TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2.
• Working also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution.
• Efficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD
• Service level Expected (to be confirmed after the bid assignment): managing >1 visit/ day, visit reporting on STLA Systems