Computer Generated Solutions Romania SRL
9 months ago
Technical Customer Support with Polish/Czech/Slovak
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Company information
- Company
- Computer Generated Solutions Romania SRL
- Location
- Full time Romania
- Posted
- 9 months ago
Job description
Ideal Candidate
High School Diploma (or equivalent) with a willingness to learn through on-the-job training
Experience in using or supporting Microsoft Windows and PC hardware and software
Demonstrated strong verbal, written, and listening skills
Strong work ethic with the ability to meet quality, productivity, and attendance metrics
High level of professionalism with a keen focus on customer satisfaction
English knowledge (advanced) is a must;
Czech or Polish or Slovak must be the second language (advanced) needed for the bilingual skill request
Schedule is M - F, business hours, fully remote
Job Description
Job Skills:
Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
Identify customer issues that require escalation to the next level for resolution under established protocols.
Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
Carry out additional duties and tasks as delegated by the Team Lead.
About the Company
Computer Generated Solutions (CGS) is one of the most important providers of business process outsourcing solutions in the world, present since 2006 on the Romanian market. The company provides local services in 18 foreign languages, with 7 support centers in Bucharest, Brasov, Sibiu, Targu-Jiu, Miercurea-Ciuc, Constanta and Galati.
The approximately 4,000 employees of CGS Romania interact daily with clients from Romania, Germany, the United Kingdom, Spain, and other European countries, as well as from the United States or Canada.
Main services offered by CGS Romania include customer care, technical support, help desk, telesales, and other externalized services for companies active in the telecommunications, IT, banking, insurance, and retail sectors.
You will join an enthusiastic and dynamic team that will help you develop a successful career in an attractive work environment.
You will participate in training sessions and intensive training programs to improve your knowledge and perfect the skills you have accumulated so far, as well as develop new abilities.
Learn more about our privacy policy by accessing the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
Required skills
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