Technical Customer Support Representative (Remote, LATAM)

ATTN: This is not your typical support center job!

At LearnWorlds, our Customer Support team is the front line of product intelligence and customer trust. We don’t just answer questions — we diagnose, solve, and elevate every interaction into a meaningful experience.

We’re looking for naturally curious problem-solvers who thrive on making complex ideas simple, who enjoy collaborating with a team, and who get satisfaction from digging into a product, learning it deeply, and helping others succeed with it.

This is an entry-level position, ideal for someone who may not have formal tech experience but shows signs of critical thinking, intellectual curiosity, and the ability to communicate clearly under pressure. You’ll work (in English) across email, chat, phone, and live Q&A during webinars, helping customers across the globe build online training academies, publish courses, and deliver exceptional learning experiences.

This role operates on pre-set shifts, not traditional 9-to-5 hours. That means you’ll have predictability, while also enjoying flexibility for personal projects or other commitments during your off-hours.

You’ll be supported with mentorship, on-the-job training, and a culture that encourages feedback, fast learning, and experimentation. The role is both analytical and creative — think of it as part detective, part teacher, and part product guru.

A day in our Customer Support Squad

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