Technical Customer Support Expert (m/w/d)

☺️ Happy to Meet You:

We are a Hamburg-based family-owned company in its 2nd generation!

Confused? On the contrary - we are bold and dynamic, young and experienced (some have been part of our crew for more than 25 years ⛵️), family-oriented and wertschätzend in our dealings - Humor, Curiosity, and Drive are self-evident on board (in our working life).

💙 What We Love Doing:

For 40 years, we have been developing digital solutions for law firms – from small and medium-sized enterprises to international corporations like Lufthansa or Haribo - with us, you can with AI get more out of your judicial data treasure 🚀 and above all keep track of all the important matters that you are responsible for!

🏆 And we are Germany's market leader. Our secret to success? Kontinuität, Kompetenz and trust-based, partnership-oriented, and long-term Zusammenarbeit mit unseren Kunden.

Aufgaben

🔥 1st & 2nd Level Support:

You support our customers by phone and email with questions about our software.

🚀 Software-Installationen & Wartung:

You perform self-contained installations of databases & applications on Windows- & Linux servers as well as in container-based environments and support their operation.

🔧 Technische Dienstleistungen:

You accompany our customers technically throughout the lifecycle: From implementation to patch management, server moves, technical troubleshooting & more.

📢 Tech-Trends & Innovation:

• You share the innovation hunger of our customers and are excited to learn about new technologies and test them.
• You keep yourself up-to-date on developments in the technologies we use - e.g. MSSQL/Oracle, Tomcat, Docker, Entra, keycloak - and actively bring your knowledge into the team.

Qualifikation

✔ Kommunikativ & empathisch – You quickly recognize customer needs and solve problems with active listening.

✔ Strukturiert & lösungsorientiert – Reliability and independent work are self-evident for you.

✔ Tech-affin – You bring fundamental knowledge of server operation from Windows & Linux, experience with Java-based web servers (Tomcat) and relational databases (MSSQL/Oracle), as well as Docker.

✔ Ticket-basiertes Arbeiten: You are familiar with ticket systems.

✔ Sicher im Umgang mit Windows & Office – Routine in Microsoft environments.

✔ Deutsch auf Muttersprachniveau & fließendes Englisch.

🎯 Von Vorteil:

• Technical background (e.g. training as an IT system administrator or computer scientist).
• Experience in project and process management or business knowledge.

Benefits

🙏 Wertschätzung –

For us, a valuing attitude and considerate behavior are at the top of our priorities.

🤝 Teamzusammenhalt –

Affiliations will be put together according to strengths - only then can we as a team unfold our true potential.

🎯 Flache Hierarchien & Gestaltungsfreiraum –

Your ideas count, short decision-making paths, regular further training and space for personal development and responsibility.

🏡 Flexibles & mobiles Arbeiten –

Shape your working life independently.

🏢 Schönes Büro in Eppendorf –

Modern equipment and top connectivity.

🍽️ Happy Office Vibes –

Weekly team lunches & joint events, good mood and plenty of coffee

🚆 Fahrtkostenzuschuss –

We support your mobility with a subsidy to your travel costs.

🚴 JobRad –

Stay flexible and sustainable on the go with our JobRad leasing offer.

Bereit für den nächsten Schritt?

Then we look forward to your application! 🚀