Technical Customer Success Partner

Travelier is a travel-tech company revolutionizing ground and sea transportation for travelers. Our network of digital platforms enables customers to instantly purchase intercity tickets for ferries, buses, and trains in markets that are often complex—making stress-free global travel possible. We are seeking a Technical Customer Success Partner to join our team in Brazil. Role Overview: As a Technical Customer Success Partner , you will be the pivotal point of contact for our B2B partners, ensuring they achieve their business goals through the effective use of our platform. You will be responsible for onboarding, training, and providing ongoing technical support, as well as identifying opportunities for product adoption and expansion. Key Responsibilities: * Onboarding and Training: Lead the technical onboarding of new B2B partners, providing comprehensive training on our platform’s features and functionalities. * Technical Support: Serve as the primary point of contact for technical support inquiries, troubleshooting issues, and providing timely resolutions. * Relationship Management: Build and maintain strong relationships with B2B partners, acting as a trusted advisor and advocate for their needs. * Product Adoption and Expansion: Proactively identify opportunities to increase product adoption and expand the use of our platform within partner organizations. * Feedback and Advocacy: Gather and relay partner feedback to the product and engineering teams, advocating for features and improvements that enhance the partner experience. * Performance Monitoring: Monitor partner performance and identify areas for improvement, providing recommendations and guidance to optimize their use of the platform. * Documentation: Create and maintain technical documentation, including FAQs, troubleshooting guides, and training materials. Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven experience in a customer-facing technical support or customer success role. * Strong understanding of web technologies, APIs, and data integrations. * Excellent communication, interpersonal, and presentation skills. * Ability to effectively troubleshoot technical issues and provide solutions. * Fluent in English and Portuguese, both written and verbal. * Experience with CRM software (e.g., Salesforce) is a plus. * Experience in the travel or transportation industry is a plus. Benefits: * Competitive salary. * Health insurance. * Paid time off. * Professional development opportunities. * Opportunity to work in a fast-growing, innovative company. * Be part of a team that is passionate about revolutionizing the travel industry. If you are passionate about technology, customer success, and the travel industry, we encourage you to apply!