Technical Customer Success Manager

Kurzinfo

• 📍 Location: Würzburg, DE. Remote possible within DE, optional onsite or hybrid
• 💼 Employment type: Full-time, unlimited
• 💶 Salary: 55,000–85,000 € gross per year (experience-dependent) plus ESOPs
• 🚀 Start date: immediately

At nara, we don't build classical chatbots. We develop agent systems that work in real enterprise environments: tickets process, access resets or devices configure in customer networks.

We're looking for a customer-centric, technically strong individual who will accompany our projects from the first request to successful usage. You are the central interface between customer, product, and development: you understand business processes, translate them into clear requirements, build initial AI agents, and ensure that our customers achieve real added value with nara.

Aufgaben

• You lead customer projects from kickoff to go-live and ensure clear next steps.
• You conduct customer meetings, workshops, and requirement gatherings.
• You understand technical and professional customer questions and answer them pragmatically.
• You translate customer requirements into clear tickets, specs, and priorities for the Dev team.
• You create project plans, coordinate timelines, and keep all stakeholders informed.
• You configure and build AI agents, workflows, and automations for our customers.
• You accompany onboarding, adoption, and ongoing customer success.
• You recognize risks early and ensure that customers remain successful in the long term.
• You collect product feedback and bring it structured into product and development.

Qualifikation

• First experience in a role like Technical Customer Success, Implementation Management, Solutions Consulting, Technical Account Management, SaaS Project Leadership, or comparable.
• Very good communication skills with customers – even for unclear or complex requirements.
• Tech understanding of SaaS products, APIs, workflows, data flows, and automations.
• Genuine interest in AI, LLMs, and agent systems.
• Able to structure requirements cleanly and prepare them for developers.
• Solid project management skills: clear timelines, consistent follow-ups, prioritization, and commitment.
• Hands-on mentality: you moderate not only but also build and test yourself.
• Very good German and good English.

Nice to have

• Experience with AI/automation tools, low-code/no-code platforms like Zapier, Make, n8n, or similar systems.
• Experience with Jira, Linear, Notion, HubSpot, or comparable tools.
• Basic understanding of software development or a former technical background.
• Experience in B2B SaaS, consulting, or agency/project business.

What this role is not

This is not a pure sales role, nor a pure project management role, nor a classical developer position. You don't need to write productive code daily – but you should be technically versed enough to understand customer problems, configure agents, and speak with developers on equal terms.

What success looks like in this role

• Clients go live structured and quickly.
• Requirements land clearly and executable for the Dev team.
• Clients understand exactly what nara does for them.
• Agents and workflows function reliably in real customer operations.
• Clients remain active, satisfied, and grow together with the product.

Benefits

• 💶 55,000–85,000 € gross per year plus ESOPs
• 🚀 Early phase, real ownership: small team, short distances, what you build goes live
• 🏡 Remote possible within DE, optional office in Würzburg

We look forward to your application!

Find Jobs in Germany on Arbeitnow