Technical Customer Success Manager (F/M/*)

You imagine having a system-spanning AI platform that makes all your knowledge accessible... 🔍

To make this unnecessary, we developed amber. amber is an AI-based, internal search engine for employees to access knowledge more easily 📚

As Technical Customer Success Manager (F/M/*), you will take technical leadership in onboarding and planning conversations, explaining API interfaces, data flows, and security questions, breaking down technical objections into concrete solution options and documenting decisions precisely and transparently. You will collect technical requirements from customers, translate these into clear structured tickets for the engineering team, and ensure that proof of concepts (PoCs) run smoothly with defined timelines, success criteria, and handovers towards implementation and long-term adoption. At the same time, you will act as a savings partner for the sales team to break down technical hurdles before contract signing.

If you love accompanying customer success in an innovative SaaS product technically and actively shaping it, then you're exactly right here!

Aufgaben

• You are the first point of contact when it comes to analyzing and solving technical problems at customers. If necessary, you will pass on the problems to the right people.
• You analyze customer needs, develop solution architectures, and prepare demos and PoCs in close collaboration with the sales team.
• You explain complex technical functions and integration possibilities clearly in customer terms, develop use cases, and identify potential technical hurdles that you will present transparently.
• You work closely with engineering and product teams internally and translate feedback from deals into precise engineering tickets to actively influence the product roadmap and quality.
• You support the customer success team in implementing technology, recognize early challenges, and ensure satisfied customers, extensions, and upsell opportunities.
• You develop and optimize continuous materials like solution sheets, architecture slides, playbooks, and demo scripts to ensure consistent technical communication.
• You monitor market trends and competitors, work out technical differentiators, and equip the sales team with technical arguments.

Note: The focus is on technical impact in the customer and sales process – no classical sales role.

Qualifikation

• You bring fundamental technical knowledge, especially in the areas of API, networks, VPN tunnels, Kubernetes clusters, and cloud.
• You have a completed education as an IT specialist or a completed degree in business informatics, computer science, or similar.
• Ideal candidates have already gained experience as sales engineers, solutions consultants, or technical account managers in a technology-driven SaaS environment.
• You can explain complex technologies clearly and data-based decisions to senior engineers on the customer side.
• You are used to working closely with multiple internal teams to link technical results with business goals.
• You write precise reports and demos in German and English, as well as lead conversations in mixed rounds (departments, IT, management).

Benefits

• Workations - As you will be working in an international team, our workations have always been international so far 🏖️
• Attractive remuneration (see below) 💰
• We promote your personal development through further education and space for self-responsibility.
• We live a hybrid working model: remote-first with regular on-site exchange. Typically, we meet 2-3 days per week in the office (Aachen or Cologne).
• To make it easy for you to travel flexibly, your Germany job ticket is on us.
• A team of motivated people who want to make AI solutions accessible to medium-sized companies
• You work with the latest technologies & tools 🔨

This isn't about just presenting slides, but as Technical Customer Success Manager creating technical clarity, enabling reliable integrations, and closing deals successfully.

Sounds exciting? Then help us now and send your CV or LinkedIn profile – uncomplicated via JOIN. We're looking forward to you!

Please note: For this position, we will only consider applicants with a residence in Germany.

Let's go big together 🚀

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