Technical Customer Success Manager (all genders)

All in all:

Heads-up! This position is at CleverPush Gmbh, a company of the DYMATRIX-Group. We share product vision and network, but work with our own character and a lot of self-responsibility.

But now about us:
We are CleverPush – an innovative SaaS company, where everything revolves around sending push notifications, whether in apps or on websites. As a strong growing pioneer in the DACH region, we are currently looking for support in the area of product development. Our mission is to become the best marketing tool for push notifications and we are currently on a good way.

Your tasks:

• Technical support and assistance for our existing customers
• Support for our new customers in setting up our solutions
• Close cooperation with development, product management, and sales to solve technical questions
• Creation and maintenance of technical documentation, as well as passing on customer feedback to internal teams
• Conducting effort estimates and independently prioritizing support tickets

You bring ideal:

• Completed education, study, or professional experience in a technical field
• Experience working with ticket systems (e.g. Jira)
• First professional experience in customer management and customer support is advantageous
• High customer orientation and excellent communication skills
• Fluent German and good English skills in writing and speaking

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