Technical Customer Service Representative

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfactionFluent in German & English

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution under established protocols.
• Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Carry out additional duties and tasks as delegated by the Team Lead.

CGS (Computer Generated Solutions) is one of the most important providers of business process outsourcing solutions in the world, present since 2006 on the Romanian market. The company provides local services in 18 foreign languages, with 5 support centers in Bucharest, Brasov, Targu-Jiu, Miercurea-Ciuc and Constanta.

The approximately 4,000 employees of CGS Nexus Romania interact daily with clients from Romania, Germany, the United Kingdom, Spain, and other European countries, as well as from the United States or Canada.

The main services offered by CGS Nexus Romania are customer care, technical support, help desk, telesales, and other outsourced services for companies operating in the telecommunications, IT, banking, insurance, and retail sectors.

You will join an enthusiastic and dynamic team that will help you develop a successful career, in an attractive work environment.

You will participate in training sessions and intensive training programs to improve your knowledge and perfect the skills you have accumulated so far, as well as develop new abilities.

Learn more about our privacy policy by accessing the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf