Technical Analyst

Have you tried turning it off and then on again? We are recruiting a Technical Analyst for a company who develop, implement and support a software product to their global customer base. Headquartered in the UK, they are looking to expand their support capabilities with an IT Support Engineer based in Central or South America delivering a high standard of support across the North and South American time zones. What do you have to do? As part of the IT team you'll provide 1st, 2nd and up to 3rd level technical support to customers via phone, email and other digital channels. You will also be responsible for troubleshooting and resolving complex technical issues, escalating when necessary, and maintaining accurate records of all interactions. What are we looking for? A highly motivated individual with excellent communication skills, a strong analytical mind and the ability to work in a fast-paced environment. Experience working in an IT support role is essential, as well as proficiency in MS Office applications. You will be required to work flexible hours including evenings and weekends, and be available to travel occasionally. What do we offer? A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.