Technical Account Manager (m/f/d)

You are the confident point of contact for our business customers on all technical and professional matters. You support and advise clients and service providers comprehensively on setup, configuration, and the design of individual shop designs. You translate technical requirements accurately into functioning solutions, communicate even complex issues in an easily understandable way, and independently implement customization and design requests using HTML, CSS, and JavaScript.

We are an innovative company in the ticketing and event industry. We process years of experience from the event, leisure, sports, and trade fair sectors with the best technology to create an intuitive online ticketing software solution. Since 2014, around 95 employees have been ensuring a smooth process before, during, and after an event with great dedication.

Responsibilities

• You take responsibility for our business customers (clients) and are the first point of contact for professional and technical questions.

• You advise our clients and service providers on setup, configuration, and individual shop design.

• You independently implement individual design and customization requests from our customers in HTML, CSS, and JavaScript within our system.

• You translate customer requirements into technically feasible solutions and explain technical contexts in a way that is understandable even without frontend knowledge.

• You support the active development and optimization of internal processes.

• You reliably execute internal processes, always keeping our quality management in mind.

Qualifications

• You have very good knowledge of HTML, CSS, and JavaScript.

• You greatly enjoy the combination of customer contact and technology and like working as a link between clients, technology, and internal specialist departments.

• You have a very good eye for design and usability, as well as a structured, independent, and solution-oriented approach to analyzing technical challenges.

• You have technical understanding of shop systems and genuinely enjoy delving deep into our specific system and its possibilities.

Benefits

• You work in a well-coordinated team with flat hierarchies and flexible working hours.

• We promote your work-life balance: company fitness (Urban Sports membership), 28 days of vacation plus 2 days of company holidays.

• With the KVB Deutschlandticket, you can get to our modern and central office stress-free; alternatively, you can lease a JobRad through us.

• Food is provided: enjoy our drinks, muesli, fruit, and snack offerings every day.

• Good security: benefit from a subsidized and company-supported disability and pension plan.

• Experience an open atmosphere in your daily work and beyond at after-work activities, summer parties, and Christmas parties.

You can find further insights into work and company culture on our kununu profile and on Instagram, feel free to take a look! 🙂

In addition to the professional requirements, we are looking for people who fit in with us.
Do you bring other topics or knowledge? Then let's talk about it!

If you have any additional questions, please feel free to contact us at any time.

We look forward to your application!
Your team at ticket i/O

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