Technical Account Manager

One of our clients, a trusted provider of hosting and cloud solutions, helps businesses optimise their infrastructure, strengthen security, and scale with confidence. We partner closely with our clients, acting not just as a provider but as an extension of their teams, delivering technical expertise, strategic insight, and exceptional customer experience.

We are looking for a Technical Account Manager (TAM) to join our growing team. This role is perfect for someone who is technically curious, commercially aware, and passionate about building lasting client relationships.

Role Overview

As a Technical Account Manager, you will act as the bridge between our clients and our customers, ensuring their hosting, cloud, and security solutions deliver maximum value. You’ll combine technical knowledge with strong communication and relationship-building skills to guide clients through their journey with our client, from onboarding and migration through to optimisation, renewal, and growth.

• Serve as the primary point of contact for a portfolio of customers, building trusted-advisor relationships.
  
• Translate technical concepts (hosting, cloud, security) into plain business language for non-technical stakeholders.
  
• Guide clients through onboarding, migrations, and upgrades, liaising with engineers to ensure smooth delivery.
  
• Identify upsell/cross-sell opportunities and support contract renewals with clear value evidence.
  
• Document client interactions, create reports, and maintain accurate account records in CRM systems.
  
• Collaborate internally with technical, support, and project teams to align on client needs and deliverables.
  
• Stay current on industry trends, cloud/hosting best practices, and emerging technologies to advise clients effectively.
  

Required Skills & Qualifications (Must-Have)

• Solid understanding of hosting and infrastructure basics (managed hosting, cloud vs. on-prem, uptime, backups).
  
• Awareness of core cloud concepts (compute, storage, networking).
  
• Familiarity with Linux/Windows server use cases and basic hosting tasks (DNS, SSL).
  
• Knowledge of firewalls, SSL, DDoS, and security essentials.
  
• Strong communication skills, able to explain technical concepts simply and professionally.
  
• Organised, reliable, and able to manage multiple customer accounts.
  
• Customer-first mindset; responsive and professional in interactions.