Tech Support Specialist in Big Tech company in Greece - Paid Relocation

Patrique Mercier Recruitment JP is excited to present an outstanding opportunity for a Tech Support Specialist to join a leading Big Tech company in Greece! This role offers not only the chance to work at the forefront of technology but also the benefit of a paid relocation package to facilitate your transition. If you possess a passion for tech and have strong customer service skills, this is the position for you!

• Provide high-quality technical support to customers through phone, email, and chat.
• Identify and troubleshoot technical issues effectively, guiding customers to resolutions.
• Educate customers on product features and best practices to enhance their usage experience.
• Document all customer interactions and technical support processes accurately in the company database.
• Collaborate with colleagues to manage customer inquiries and escalate complex issues when necessary.
• Engage in continuous learning to stay updated on product developments and industry trends.
• Contribute to team goals by providing insights and feedback for improving service quality.

Requirements

• Fluency in Slovak and English, both written and spoken.
• Exceptional communication skills with a strong emphasis on customer service.
• Previous experience in tech support or customer service preferred.
• Excellent problem-solving abilities with the capability to work under pressure.
• Strong team-oriented attitude and adaptability in a dynamic work environment.
• Willingness to relocate to Greece and immerse yourself in a new culture.
• A keen interest in technology and a commitment to helping customers succeed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )