Tech Support Specialist for Icelandic-Speaking Customers in Greece with Full Paid Relocation and 1month Hotel Stay

Join Patrique Mercier Recruitment JP as a Tech Support Specialist for a prominent Big Tech company and embark on an exciting career in stunning Greece! This unique opportunity includes a fully paid relocation package, allowing you to transition seamlessly to a new life filled with adventure and rich culture. In this role, you will provide exceptional technical support to Icelandic-speaking customers, helping them navigate through a variety of technology-related issues related to cutting-edge products and services. You'll enhance your problem-solving abilities while being part of a dynamic and supportive team environment. If you're eager to develop your technical skills and enjoy a Mediterranean lifestyle, this is the perfect opportunity for you!

• Offer top-notch technical assistance to Icelandic-speaking customers via phone, email, and chat.
• Identify and troubleshoot technical issues related to products and services in an efficient manner.
• Collaborate with engineering teams to escalate and resolve complex technical problems.
• Maintain accurate documentation of customer interactions and technical issues in the CRM system.
• Engage in continuous training to stay updated on products and improve customer support capabilities.
• Provide suggestions for enhancing support processes and overall customer experience.
• Support and mentor new team members during their onboarding process.

Requirements

• Fluency in Icelandic and English, both written and spoken.
• Strong technical skills and aptitude for problem-solving.
• Exceptional communication and customer service skills.
• Previous experience in technical support or IT is advantageous but not required.
• Quick learner with a proactive attitude towards new technologies and processes.
• Team-oriented mindset with a genuine enthusiasm for helping others.
• Willingness to relocate to Greece and immerse yourself in a new culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )