Tech Support for Smart Home Devices, Athens, Greece

Join Patrique Mercier Recruitment JP as a Customer Service Agent and embark on an exciting journey to Greece with a fully paid relocation package! In this role, you will be an essential part of our customer service team, providing exceptional assistance to customers. Your responsibilities will include addressing inquiries, resolving issues, and ensuring a high standard of customer satisfaction. If you're passionate about delivering excellent service and wish to explore a vibrant new culture, this opportunity is perfect for you!

• Provide outstanding customer service via phone, email, and chat.
• Efficiently handle customer inquiries and resolve issues to ensure satisfaction.
• Maintain a strong understanding of company products and services to support customers effectively.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with team members to enhance service delivery and customer experience.
• Participate in training sessions to continually develop your skills and knowledge.
• Offer feedback and suggestions to improve processes and customer satisfaction.

Requirements

• Fluent in English, both written and spoken.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to thrive in a fast-paced, team-oriented environment.
• Prior experience in customer service is a plus but not mandatory.
• Proactive, adaptable, and positive mindset with strong interpersonal skills.
• Willingness to relocate to Greece and embrace a new culture.
• A genuine enthusiasm for assisting customers and helping them with their needs.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )