Tech Leader (ITOC) - ST-ANC230519 035/1

Infrastructure support & End user computing support Responsibilities: • VIP Support • Onsite support when required • Governance of administrator, user accounts & access control • Infrastructure Support: Microsoft Azure, M365, TrendMicro, Druva, HPE servers, VMWare, Cisco Router & Switches, Firewall • Creation of new OS image with MDT, with bi-monthly maintenance • Bi-monthly applications/software version maintenance if required • Managing of vendors for security & policy deviation • Monthly server maintenance • Monitoring and troubleshooting of IT infrastructure • Providing technical support to end-users • Troubleshooting and resolving technical issues • Maintaining accurate records of all activities performed • Ensuring compliance with company policies and procedures • Developing and implementing IT strategies and plans • Collaborating with other teams to ensure seamless integration • Staying up-to-date with latest technologies and trends • Monthly reporting on key performance indicators • Quarterly review of IT infrastructure and services • Annual planning and budgeting for IT initiatives • Providing technical guidance and training to team members • Participating in IT-related projects and initiatives • Maintaining confidentiality and handling sensitive information securely • Adhering to company policies, procedures, and standards • Ensuring compliance with regulatory requirements and industry best practices • Developing and maintaining relationships with vendors and partners • Coordinating with other teams for IT-related projects and initiatives • Providing technical support to end-users • Troubleshooting and resolving technical issues • Maintaining accurate records of all activities performed • Ensuring compliance with company policies and procedures • Developing and implementing IT strategies and plans • Collaborating with other teams to ensure seamless integration • Staying up-to-date with latest technologies and trends • Monthly reporting on key performance indicators • Quarterly review of IT infrastructure and services • Annual planning and budgeting for IT initiatives • Providing technical guidance and training to team members • Participating in IT-related projects and initiatives • Maintaining confidentiality and handling sensitive information securely • Adhering to company policies, procedures, and standards • Ensuring compliance with regulatory requirements and industry best practices • Developing and maintaining relationships with vendors and partners • Coordinating with other teams for IT-related projects and initiatives