Team Leadership Customer Service Center (m/w/x)

PHOENIX Österreich in 1140 Wien is a reliable partner in the pharmaceutical wholesale trade and part of the PHOENIX Group, Europe's leading healthcare service provider with around 48,000 colleagues across 29 countries! As an Austrian critical infrastructure company, we are proud to be making a significant contribution to healthcare provision every day. We deliver health! Leadership and development of the Customer Service Center team Ensuring a professional, solution-oriented and customer-focused approach in all activities. This includes: • Fostering a positive work environment that promotes teamwork, open communication and continuous learning • Developing and implementing effective processes and procedures for efficient service delivery • Providing guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties effectively • Monitoring and evaluating team performance and making adjustments as needed. We are looking for a motivated and experienced Team Leader who is passionate about delivering exceptional customer service and has excellent leadership and communication skills.