DocCheck AG
2 hours ago
Team Leader Customer Service (m/f/d)
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Company information
- Company
- DocCheck AG
- Location
- Köln, Nordrhein-Westfalen, Deutschland Germany
- Posted
- 2 hours ago
Job description
Get your kick as DocCheck # Team Leader Customer Service (m/f/d) In the DocCheck Shop, customer support is not simply processed, you develop it further! As Team Lead of our Customer Experience team, you systematically integrate support and sales. You set your own priorities, optimize complex workflows, and help decide how AI and automation are used and further developed in support. From customer satisfaction and complaint management to KPIs and key account management, you have the levers in your own hands. This way, you play a decisive role in how the DocCheck Shop looks after its customers – with genuine scope for action and decision-making. DocCheck puts the entire healthcare market into absolute efficiency ecstasy. Whether news, forums, specialist articles, medical shop or creative agency – DocCheck mixes the ultimate service blend for the medical world.
## Your Substance You bring at least 4–6 years of professional experience in customer support as well as leadership experience. You confidently master ticket systems and have experience introducing, administering, or configuring tools, as well as initial exposure to automation. You understand project management and complex processes, remain composed even in difficult customer situations, and think ahead. You make decisions, can assert yourself, and ideally have already gained experience with sales activities. ## Your Trip You take on disciplinary and professional leadership of the team, develop your team members further, and manage capacity, utilization, and quality. You continue to build standards, documentation, and processes, develop support, complaint, and claims processes using AI, and occasionally roll up your sleeves to handle customer inquiries via the ticket system yourself. Customer satisfaction, review management, as well as optimizing and maintaining SLAs and managing relevant KPIs (e.g., CSAT and NPS) are also your responsibility. At the same time, you systematically integrate support and sales in order to expand sales activities and better leverage revenue potential. ## Your Boost Technical Ecstasy from AI to Z Financial boost for further training Healthcare flash thanks to many health offers **Get in a good mood: Explore all benefits!** karriere-medventure.doccheck.com ## Your Click to the Kick! If you want to experience this trip, then apply to us. I am Leslie Plein and, as Recruiter & Talent Manager, I will be your tour guide during your application. Make sense – with a job at DocCheck. +49 221 92053-0 DocCheck AG, Vogelsanger Straße 66, 50823 Köln Find more English Speaking Jobs in Germany on Arbeitnow
## Your Substance You bring at least 4–6 years of professional experience in customer support as well as leadership experience. You confidently master ticket systems and have experience introducing, administering, or configuring tools, as well as initial exposure to automation. You understand project management and complex processes, remain composed even in difficult customer situations, and think ahead. You make decisions, can assert yourself, and ideally have already gained experience with sales activities. ## Your Trip You take on disciplinary and professional leadership of the team, develop your team members further, and manage capacity, utilization, and quality. You continue to build standards, documentation, and processes, develop support, complaint, and claims processes using AI, and occasionally roll up your sleeves to handle customer inquiries via the ticket system yourself. Customer satisfaction, review management, as well as optimizing and maintaining SLAs and managing relevant KPIs (e.g., CSAT and NPS) are also your responsibility. At the same time, you systematically integrate support and sales in order to expand sales activities and better leverage revenue potential. ## Your Boost Technical Ecstasy from AI to Z Financial boost for further training Healthcare flash thanks to many health offers **Get in a good mood: Explore all benefits!** karriere-medventure.doccheck.com ## Your Click to the Kick! If you want to experience this trip, then apply to us. I am Leslie Plein and, as Recruiter & Talent Manager, I will be your tour guide during your application. Make sense – with a job at DocCheck. +49 221 92053-0 DocCheck AG, Vogelsanger Straße 66, 50823 Köln Find more English Speaking Jobs in Germany on Arbeitnow
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