DocCheck AG
5 days ago
Team Leader Customer Service (m/f/d)
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Company information
- Company
- DocCheck AG
- Location
- Köln, Nordrhein-Westfalen, Deutschland Germany
- Posted
- 5 days ago
Job description
Get the kick as DocCheck
Team Leader Customer Service (m/f/d)
At DocCheck Shop, customer support is not just processed, you develop it further! As Team Lead of our Customer Experience Team, you systematically interlink support and sales. You set your own priorities, optimize complex processes, and decide how AI and automation are used and further developed in support. From customer satisfaction to complaint management, KPIs, and key account management, you have the levers in your own hands. This is how you significantly shape how DocCheck Shop serves its customers – with genuine scope for action and decision-making. DocCheck brings the entire healthcare market into absolute efficiency ecstasy. Whether it's news, forums, specialist articles, the medical shop, or the creative agency – DocCheck mixes the ultimate service blend for medical professionals.
Your Substance
You bring at least 4-6 years of professional experience in customer support and leadership experience. You are proficient with ticket systems and have experience with the introduction, management, or configuration of tools, as well as initial contact with automation. You understand project management and complex processes, remain composed even in difficult customer situations, and think ahead. You make decisions, can assert yourself, and ideally already have experience with sales activities.
Your Trip
You will take on the disciplinary and technical leadership of the team, develop your team members, and manage capacities, utilization, and quality. You will further build standards, documentation, and processes, develop support, complaint, and claim processes using AI, and sometimes get involved with customer inquiries yourself via the ticket system. Customer satisfaction, review management, as well as the optimization and adherence to SLAs and the management of relevant KPIs (e.g., CSAT and NPS) are also your responsibility. At the same time, you will systematically interlink support and sales to expand sales activities and better utilize revenue potentials.
Your Boost
Technical Ecstasy from AI to Z
Financial injection for further training
Healthcare Flash thanks to many health offers
Get in a good mood: Explore all benefits! karriere-medventure.doccheck.com
Your Click for the Kick!
If you want to experience this trip, apply to us.
I am Leslie Plein and as Recruiter & Talent Manager, your tour guide for your application.
Make sense – with a job at DocCheck.
+49 221 92053-0
DocCheck AG, Vogelsanger Straße 66, 50823 Köln
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