Team Lead Sales (all genders)

Support us in shaping the insurance experience of the future. As a Team Lead Sales (all genders), you will be responsible for the performance and development of our Sales Agents. You will work closely with the team in daily telephone sales, coach colleagues on their sales pitches and communication skills, and ensure that our sales and quality standards are continuously met. The role is hands-on and aimed at supporting the team in improving its performance every day.

This is a full-time position in a hybrid model, where you will work 2-3 days per week from our Berlin office.

Your Mission

As a Team Lead Sales, you will be responsible for ensuring that our Sales Agents continuously achieve their individual and collective goals. The focus of your activity will be on practical coaching, performance management, and ensuring high sales quality throughout the team.

One of your key tasks will be to support Sales Agents daily in their telephone communication. This includes analyzing sales conversations with the agents, providing direct feedback, and coaching them to continuously improve their sales approaches, objection handling, communication, and closing techniques. Coaching will take place both in the office and remotely via video calls or digital communication channels.

The continuous development and optimization of the sales pitch is of the highest priority. As a Team Lead Sales, you will work with the agents daily to ensure they adhere to our defined sales standards, communicate confidently with customers, and continuously improve their performance over the phone.

Your Tools:

• Dialfire – used by Sales Agents for outbound sales activities and call management
• Slack – for daily communication, coordination, and support
• Google Meet – for remote coaching sessions, conversation analysis, and team meetings
• Meta Dashboards – for monitoring relevant KPIs, performance, and goal achievement

Requirements

What you should bring 😊

• Demonstrable experience in telephone sales / telesales
• Experience with professional sales training, either through external sales coaches or internal training programs
• In-depth knowledge of established sales techniques and methods
• Ability to explain and apply the following techniques:
• Objection handling
• Needs analysis
• Closing techniques
• Customer communication
• Good understanding of a structured sales pitch, including the different phases of a sales conversation and the objective of each phase
• Ability to coach sales agents and provide clear, concrete, and actionable feedback on their telephone performance
• Willingness to work 2-3 days per week in our Berlin office
• Native-level German and English language skills, both written and spoken
• Experienced Senior Sales Agents looking to take the next step towards team leadership are also very welcome. What matters most to us is a strong growth mindset and the motivation to support and develop others

What can impress us additionally 🎉

• Experience in leading, coaching, or supporting remote sales teams
• Experience in the insurance industry
• Experience in selling subscription-based products or services
• Experience in a KPI-driven inside sales environment
• Initial experience as a Team Lead, Sales Coach, or in a comparable leadership role

Benefits

Why getolo?

🌴 Salary & Vacation

• Attractive fixed salary
• Graduated vacation days, starting at 28 days (+ days off on Dec 24th and 31st)
  
  

🧑‍💻 Mobility & Flexibility

• Choose between a Swapfiets bicycle or a subsidized BVG environmental ticket or Deutschlandticket
• Work hybrid – from your home office or in our office in Berlin-Mitte
• Work up to 60 days abroad within the EU
  
  

🧘 Health

• Use of free coaching sessions with nilo.health, our mental health tool
• Test our products yourself! Choose between dentolo, petolo, or vitolo
  
  

📚 Development

• Training budget starting from €750 annually
• Regular (360-degree) feedback
  

🧬 Values

• Our values are not buzzwords but actions that are part of our individual and collective DNA:
• #fast: We simplify things, act with urgency, and focus on results.
• #brave: We make bold decisions, challenge the status quo, and act with conviction.
• #accountable: We deliver results from start to finish, reduce dependencies, and stand by our decisions.
• #caring: We treat each other with respect, build trust, and create an environment where everyone can excel.
  

🙌 And much more…

• Legendary summer and winter parties
• Regular team events
• Employee discounts through Corporate Benefits
• Two volunteer days per calendar year
• Pet-friendly office

🌍 Based in Berlin, with an international mindset

• We communicate, collaborate, and celebrate in English to ensure everyone is included.
• Our diverse team comes from 43 different countries.

Sound like a perfect position for you?

We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015, getolo GmbH is an innovative and multi-award-winning InsurTech company offering comprehensive supplementary insurance in the areas of dental, pet health and liability, and supplementary health insurance. Under the brands dentolo, petolo, and vitolo, we serve over 265,000 customers in Germany and offer digital and uncomplicated protection that seamlessly integrates into our customers' daily lives.
We believe: prevention is always better than cure, which is why we focus on prevention, customer-centric service, and financial security to protect customers and their loved ones from unexpected costs. Thanks to the close cooperation of our team of market specialists and insurance experts, we always keep an eye on current developments to offer practical solutions for current problems.
The getolo corporate culture is based on collaboration, innovation, and speed – always with a clear focus on our customers' needs. With a team of around 300 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of Zurich Group Germany.

getolo is an employer that promotes equal opportunity and diversity. We strive to create a friendly, safe, and welcoming environment for all getolis, regardless of ethnicity, gender, gender identity and expression, sexual orientation, disabilities and endowments of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).

In your application, we focus exclusively on your experience and motivation. You decide for yourself which additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

Contact:

getolo Recruiting Team
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