Team Leader Customer Service (m/f/d)

For our location Avedo Schutterwald we are looking for you as a Team Leader (m/f/d) in full-time.

Your Benefits

• Secure job and permanent full-time employment (40h)

• Professional onboarding and coaching for your personal development

• Open communication and regular feedback

• At Avedo, you're well off: Discounts for online shops and travel portals, company events, foosball table, snack vending machine, among others

• Free parking

Your Responsibilities

• Leading a team in accordance with qualitative and quantitative project specifications

• Conducting regular employee appraisals on general, professional, and disciplinary matters

• Organization and execution of regular team meetings

• Monitoring, screening, and coaching of employees*

• Constructive participation and optimization in the project

• Increasing productivity and profitability

Your Profile

• Completed technical or commercial vocational training

• Several years of professional experience in a call center

• Ideally, initial leadership experience

• Confident use of PC applications (e.g., MS Office)

• High level of judgment and assertiveness

• Performance- and sales-oriented as well as independent way of working

• High level of loyalty, discretion, reliability, and initiative

Are you looking for a new job? Then Avedo Schutterwald is your new employer! We are specialists in dialog marketing and, with our over 40 call centers in Germany and Europe, we manage direct contact between companies and customers. Have we sparked your interest? Then we should definitely get to know each other. We look forward to receiving your online application.

All designations apply to all genders.