Team Leader Customer Service (m/w/d) for Autohouse Group

We, Michael Krohn Consulting, are a recruitment agency that exclusively works for the automotive industry, only places permanent employees, and supports several car dealerships in their search for personnel.

For an Autohouse Group we are looking for a Team Leader in Neu Wulmstorf at the earliest possible date.

A dynamic growing company stands the continuous development and qualification of our staff permanently in the foreground.

Tasks

Your task includes:

• Hands-on mentality in the service sector: you lead your team and advise customers competently on service and maintenance matters, and are operationally involved in daily business alongside your leadership function.
• You ensure a smooth service process and check suitable measures to improve service quality.
• You lead and motivate your service team so that you achieve common goals such as sales and profitability together.
• You take responsibility for tasks assigned, whose punctual execution and quality are ensured.
• You maintain your customer base, build it up, and contribute to customers coming back to us through customer-oriented care.

Qualification

• Completed vocational training in the automotive industry or a related field
• Multiple years of experience in a comparable position with corresponding leadership experience and responsibility, ideally with a certificate as a certified service advisor
• Solid understanding of vehicle technology
• Economic knowledge, especially key figures for after-sales
• Able to motivate and lead a team with social competence
• Outstanding customer orientation and customer loyalty
• Good communication skills
• Ziel- and result-oriented
• Good MS Office skills

Benefits

• A highly motivated and trained team with technical knowledge
• Attractive remuneration including holiday and Christmas bonuses
• 30 days of annual leave
• Pension plan contributions
• Employee discounts & job bike leasing
• A family-oriented team, flat hierarchies
• Balancing work and family life

Interest in this challenging task?

Then send us your comprehensive application documents (CV, photo, references) as well as your salary expectations.

You will also have our contact person Herr Krohn available under0171-5527829 for any questions. Herr Krohn accompanies you free of charge through the application process.

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