Team Leader IT Service Desk

Team Leader IT Service Desk (m/f/d)
The LANDERT Group is a privately held corporate group characterized by innovation, first-class quality, and genuine entrepreneurship. Therefore, we like to look at things from a different perspective, never settle for the first available solution, act flexibly, and always have the drive of a pioneer.
The headquarters of the LANDERT Group is located in Bülach near Zurich, Switzerland. Founded in 1924, the corporate group employs over 1000 people and is divided into two divisions: SERVAX (customized electric motors) and TORMAX (door and gate systems).
LANDERT Group AG is looking for a dynamic and customer-oriented personality as
Team Leader IT Service Desk (m/f/d)
Your Responsibilities
Responsible for a smoothly functioning IT Service Desk (1st Level) including IT support for group companies in Switzerland, Czech Republic, Netherlands, and Finland.
Application Manager of the IT Service Desk application based on Matrix42 and therefore responsible for its further development.
Process Manager for Service Request, Incident, and Problem Management processes.
IT responsibility for the Joiner/Mover/Leaver process.
Personnel and technical leadership of the central IT Service Desk and Support Team.
Project management for the IT Service Desk integration of further group companies in other countries.
Processing and resolving fault reports, change requests, and customer inquiries.
Classifying, processing, and documenting tickets or forwarding them to 2nd Level Support.
Coordination of hardware procurement and inventory.
Your Qualifications
Completed education as a certified Business Information Systems Specialist (HF).
Professional experience as a responsible person for an IT Service Desk, IT Helpdesk, or IT Call Center.
Previous, many years of professional experience as an employee in an IT Service Desk and/or IT Support environment.
In-depth knowledge of Service Request, Incident, Problem, and Change Management processes (ITIL V3 certification).
Good knowledge of Microsoft-based client/server environments.
Good knowledge of Office products.
Knowledge of typical industrial applications is an advantage.
Proactive personality with high customer and service orientation.
Team player with a high sense of responsibility and quality.
Independent, structured, and precise way of working.
Overview and composure even in hectic situations.
Very good written and spoken German and English skills, further languages are desirable.
Our Offer
A demanding and varied role in a dynamic industrial environment with significant development potential.
Modern employment conditions and social benefits.
Good public transport connections to Zurich, Winterthur, and Schaffhausen.
Free parking and own employee restaurant.
We look forward to receiving your complete online application documents.
Applications from recruitment agencies will not be considered. jid1c765e3a jit0831a jiy26a