Teamleader Customer Service- Milieu

Organise, optimise and inspire

• You set a plan of approach with the goal of optimising existing processes. You determine which actions must be taken in the short and long term and ensure the implementation of these improvement trajectories.
• You are responsible for the execution of customer orders and monitor the process from the tender application to the analysis in the lab to the final result and invoicing.
• You are responsible for the smooth organisation and optimisation of the invoicing flow by automating and standardising this as much as possible.
• You ensure optimal customer service by supporting your team with questions and complaints from customers. You personally follow up on difficult files to stay on top of things.
• You guide and coach a team of 10 employees, where you are also responsible for team development; conducting performance reviews, identifying training needs, etc.
• You report to the Business Unit Manager.