Teamlead Support | Medical Imaging IT (w/m/d)

Teamlead Support – Medical Imaging IT (w/m/d)
Buchenbach / München – unlimited, 40 hours, up to 4 days Homeoffice

You want not just to close tickets, but to build a team, shape processes and take real responsibility – in an environment where your work touches the healthcare sector?

This is not about titles, but about someone who is technically sound, can lead people and has fun setting up support from scratch.

Our Customer
Our customer is a well-established company in the Healthcare-IT field with a focus on medical image data management and PACS solutions for clinics and practices. Here, it's not just about managing – here, you work with a young, motivated team, clear structures and the claim to deliver real impact solutions.

Why this job will get you

• You want responsibility for a team, not just your own desk
• You have no taste for rigid hierarchies, but want room for design
• You're looking for an environment that is innovative and yet offers security
• You want to be taken seriously for what you can technically and humanly do
• You want up to 4 days a week to work from home – without being completely disconnected

Tasks

• You are the first point of contact for PACS users and IT teams (1st-Level-Support)
• You resolve technical incidents on cloud, archive, and frontend server levels (2nd-Level)
• You conduct root cause analyses and coordinate solutions across departments
• You monitor services on internal and customer systems and manage escalations for key accounts
• You drive the continuous improvement of support and operations processes forward
• You maintain system documentation and the internal knowledge hub
• You prioritize tasks, steer resources, and lead your team functionally and disciplinarily

Qualification

• Completed IT training or study – title is secondary, experience counts
• At least 5 years of experience in technical customer support (1st & 2nd Level)
• Negotiable leadership experience – functionally or disciplinarily, even remotely
• Solid PACS knowledge – DICOM, HL7, IHE are no foreign words to you
• Windows Server & SQL databases you master in your sleep
• German C1 and English B2 – you communicate sovereignly on both levels
• A proactive, service-oriented communicator – you approach people before they seek you out

What doesn't work here

• Just theory without years of practical support experience in complex IT environments
• Candidates who only processed tickets without ever leading a team or improving processes
• Unreliable communication in German – you must speak with clinic IT teams and doctors on eye level
• People who wait for clear instructions instead of driving things forward and structuring them themselves
• Who doesn't securely master PACS, DICOM or HL7 – there is no training period for basics here

Benefits

• Safety: Unlimited contract in a crisis-proof, established company
• Flexibility: Up to 4 days Homeoffice per week, 30 days vacation, option for 32 hours
• Design freedom: Great freedom to shape processes and structures yourself
• Team: Young, motivated, without stiff corporate corset
• Impact: You work on a product that really moves the healthcare sector
• Further development: Professionally meaningful, without seminar-like character

What makes this role special

• You build the support team from scratch and shape the culture
• You work directly with the Head of Operations together, without annoying intermediate levels
• You have influence on quality and structure – with real leadership responsibility
• Your product helps doctors and patients – that's not just any software tool

Ready for the next step?

Then apply now as Teamlead Support – Medical Imaging IT (w/m/d).

No matter if your current title is IT-Support-Lead, Technical Support Manager, PACS-Administrator, Application Support Specialist or IT-Operations-Lead:
What matters here is not your title. What matters is whether you're technically deep enough, can lead people and have fun building something of your own.

No questions left?
08106 – 39 80 370

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