Team Lead Service Desk Operations & Change

What will you do:

As Team Lead Service Desk Operations & Change, you will work for the largest real estate service provider in the Netherlands and a leading player in Europe. With more than 1,500 colleagues spread across eight European countries, the organization works daily on managing diverse real estate. You will be part of an ambitious and international organization that is growing strongly and is constantly in motion. Within a close-knit and professional culture, you will have ample opportunity to take initiative, elevate IT processes to a higher level, and develop yourself through initiatives such as the organization's academy. Together with your team, you will directly contribute to the further digitalization and technological innovation that prepares the organization for the future.

Location
The Hague Region

Hourly rate
An hourly rate of €75, excluding VAT, based on 40 hours.

We are looking for

• You have a Bachelor's degree level of work and thinking (preference in the direction of ICT);
• You have at least 5 years of experience in IT Operations/Support;
• You have demonstrable experience with leadership, ITIL processes, and project management;
• You have knowledge of Microsoft 365, Azure and the modern workplace, Identity & Access (AD/Entra ID), endpoint management (Windows, InTune), and basic knowledge of networks, security, and cloud architecture;
• You have experience with ticketing tools such as Topdesk;
• You are available for at least 32 hours, preferably 40 hours;
• Advantage: experience in an international and outsourced IT environment;
• You have excellent command of the Dutch language, both spoken and written.

We offer

• An assignment for 3 months with a possibility of extension;
• Hybrid working;
• Annual team outings;
• Many development and growth opportunities;
• You will work in a very pleasant working atmosphere and a close-knit team;
• You will work for the largest real estate service provider in the Netherlands in an environment with a lot of freedom for your own ideas and initiatives.

As Team Lead Service Desk Operations & Change, you combine operational leadership, technical direction, and project execution to keep our international organization's IT service provision stable and scalable. You will directly lead the IT Operations team of four colleagues and are responsible for a smooth-running support process where incidents, requests, and problems are handled in accordance with the agreed SLAs and quality requirements. In case of business-critical incidents, you will take the lead as the primary point of contact to ensure a rapid recovery period. As the process owner of the change process, you will also strictly monitor compliance and control, including guidelines such as ISAE 3402 and DORA.

In addition to daily operations, you will actively contribute to building a modern, Microsoft-first, cloud-native, and SaaS-driven IT landscape. You will translate the IT architecture into daily practice with technologies such as Microsoft 365, Azure, Entra ID, and Intune, and manage IT projects from start to finish with a keen eye for scope, planning, budget, and careful handover to management. Furthermore, you will coordinate IT support for our international locations, standardizing processes, tooling, and working methods across different offices. By continuously focusing on automation, self-service, and the smart use of data, AI, and cloud developments, you will be the driving force behind the organization's further digitalization.

Respond immediately!
Are you excited about the Team Lead Service Desk Operations & Change position? We would like to receive your cover letter and CV. You can send them to [email protected]. For more information, you can call Milano Naarden at 0172-334011.

What we offer:

As Team Lead Service Desk Operations & Change, you combine operational leadership, technical direction, and project execution to keep our international organization's IT service provision stable and scalable. You will directly lead the IT Operations team of four colleagues and are responsible for a smooth-running support process where incidents, requests, and problems are handled in accordance with the agreed SLAs and quality requirements. In case of business-critical incidents, you will take the lead as the primary point of contact to ensure a rapid recovery period. As the process owner of the change process, you will also strictly monitor compliance and control, including guidelines such as ISAE 3402 and DORA.

In addition to daily operations, you will actively contribute to building a modern, Microsoft-first, cloud-native, and SaaS-driven IT landscape. You will translate the IT architecture into daily practice with technologies such as Microsoft 365, Azure, Entra ID, and Intune, and manage IT projects from start to finish with a keen eye for scope, planning, budget, and careful handover to management. Furthermore, you will coordinate IT support for our international locations, standardizing processes, tooling, and working methods across different offices. By continuously focusing on automation, self-service, and the smart use of data, AI, and cloud developments, you will be the driving force behind the organization's further digitalization.

Respond immediately!
Are you excited about the Team Lead Service Desk Operations & Change position? We would like to receive your cover letter and CV. You can send them to [email protected]. For more information, you can call Milano Naarden at 0172-334011.

About the company:

As Team Lead Service Desk Operations & Change, you will work for the largest real estate service provider in the Netherlands and a leading player in Europe. With more than 1,500 colleagues spread across eight European countries, the organization works daily on managing diverse real estate. You will be part of an ambitious and international organization that is growing strongly and is constantly in motion. Within a close-knit and professional culture, you will have ample opportunity to take initiative, elevate IT processes to a higher level, and develop yourself through initiatives such as the organization's academy. Together with your team, you will directly contribute to the further digitalization and technological innovation that prepares the organization for the future.

Location
The Hague Region

Hourly rate
An hourly rate of €75, excluding VAT, based on 40 hours.