Teamlead (m/w/d) Customer Service Controlling & Tools

Our Customer Service Team is responsible for managing our external Call Center. The team ensures optimal customer care and satisfaction and continuously works on the development of our service offering. As Teamlead (m/w/d) Customer Service Controlling & Tools, you will be responsible together with your team for KPI-, performance- and cost controlling in Customer Service as well as the further development of our tool landscape. You will work data-driven, strategically and process-oriented to achieve this goal. Your tasks will include: • Development and implementation of key performance indicators (KPIs) for customer service; • Analysis and evaluation of KPIs to identify trends and areas for improvement; • Identification and prioritization of process improvements in customer service; • Development and implementation of cost-saving measures; • Collaboration with the IT department to ensure seamless integration of tools and systems; • Continuous monitoring and optimization of our tool landscape; • Support of the Customer Service Team in their daily tasks and projects. We are looking for a motivated and experienced team lead who has excellent communication skills, is able to work independently and as part of a team, and has experience in customer service controlling. You should have a degree in business administration or a related field and several years of experience in a similar role. We offer a challenging and varied job with opportunities for professional development and a competitive salary.