Teamlead Customer Service (f/m/d)

Job Description About the Role We’re looking for an energetic and customer-focused Customer Service Manager to lead our NL and FR teams and drive service excellence across our organization. In this role, you’ll oversee daily operations, guide your team towards meeting KPIs, and ensure smooth communication with colleagues and executives across locations. This is a great opportunity for a people-oriented leader with strong problem-solving skills who thrives in a fast-paced environment. If you enjoy working in a dynamic environment where no two days are the same, then this role might be the perfect fit for you. As Teamlead Customer Service (f/m/d), you will be responsible for: • Leading and managing a team of customer service representatives to achieve high levels of customer satisfaction and service quality. • Developing and implementing effective processes and procedures to ensure efficient and effective service delivery. • Collaborating with other departments, such as Sales, Marketing, and Product Development, to align customer service goals and objectives. • Analyzing and interpreting data to identify trends and areas for improvement in customer service operations. • Identifying and addressing potential issues before they become major problems. • Building strong relationships with colleagues, executives, and external partners. • Providing coaching, training, and development opportunities to team members to enhance their skills and knowledge. • Staying up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement. What We Offer: • A dynamic and supportive work environment that fosters collaboration and teamwork. • Opportunities for professional growth and development through training, mentorship, and networking. • Competitive compensation package with benefits and perks. • Flexible working hours and remote work options to support work-life balance. Requirements: • Bachelor’s degree in a relevant field (e.g., Business Administration, Communications). • At least 3 years of experience in customer service management or a related field. • Proven track record of achieving high levels of customer satisfaction and service quality. • Strong leadership and management skills with the ability to motivate and inspire team members. • Excellent communication, problem-solving, and analytical skills. • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. • Fluency in English (spoken and written). What We Are Looking For: • A customer-focused leader who is passionate about delivering exceptional service experiences. • Strong problem-solving and analytical skills with the ability to identify and address potential issues. • Excellent communication, leadership, and management skills. • Ability to work effectively in a dynamic environment with multiple priorities and deadlines. If you are a motivated and customer-centric leader who thrives in a fast-paced environment, then we encourage you to apply for this exciting opportunity. We look forward to hearing from you!