Teamlead Customer Service (male/female)

About the Role

We’re looking for an energetic and customer-focused Customer Service Manager to lead our NL and FR teams and drive service excellence across our organization. In this role, you’ll oversee daily operations, guide your team towards meeting KPIs, and ensure smooth communication with colleagues and executives across locations.

This is a great opportunity for a people-oriented leader with strong problem-solving skills who thrives in a fast-paced environment. If you enjoy coaching teams, improving processes, and building positive relationships with both customers and internal stakeholders, we’d love to have you on board!

About your tasks:

• Lead, coach, and support the NL and FR Customer Service teams to achieve performance and development goals.

• Ensure transparent communication with team members, fellow managers, and executives across sites (Tongeren and Sevenum).

• Oversee daily operations, including monitoring KPIs, managing workflows, and assigning complex cases to the right team members.

• Drive process improvements by analyzing tools, workflows, and performance data to enhance efficiency and customer satisfaction.

• Foster a positive team culture and act as the link between Customer Service and internal stakeholders.