Team Manager - Employee Banking

India, Delhi
Full Time

Job description

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities

Business Driver
• Achieve team sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Manage and deepen the assigned portfolio of key corporate relationships
• Achieve preferred segment relationship penetration, multi-product selling or bundles around anchor product (assets, wealth etc). All relevant internal and external certification to be completed prior to referring / selling wealth products.
• Arrange / create sales activities across business locations
• Build and manage relationship with business partners / intermediaries / channels
• Fulfil corporate employees' banking needs including payroll and other retail products
• Drive the Employee Banking one bank agenda

Customer Experience
• Ensure sales team has the right culture and attitude
• Operational quality - manage sales controllable error, rejection, approval rate, TAT etc.
• Engage Credit & Operations and other relevant stakeholders for smooth approval and customer on-boarding experience
• Manage customer experience

Risk Assurance
• Ensure CDD, MLP & TCF diligence
• Zero tolerance - Fraud, Mis-selling
• Discipline in HR and training related matters
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Adhere to operational risk controls and procedures in day to day sales management
• To ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People Leadership
• Team leadership: Set direction for the team, role‑modelling inclusive leadership and high standards of client focus, risk discipline and collaboration.
• Performance and conduct: Set clear expectations, remove obstacles to delivery, provide regular and constructive feedback, and reinforce expected conduct and standards.
• Coaching and development: Uplift the capability of the team by developing the skills, judgement, and experience required to perform effectively and progress in their careers over time.
• Thought Leadership and Market Positioning: Share sector, thematic and market insights with clients to strengthen strategic engagement and reinforce the Bank's market position. Partner with Industry, Product and Advisory teams to develop thought leadership content and client engagement initiatives.

Skills and Experience

Priority Skills
• Relationship Management
• Motivation
• Product Knowledge
• Market Knowledge
• Team Management
• Communication Skills

Qualifications

• Total Work Experience -6 plus
• Team Handling Experience -4 plus
• Graduate /Postgraduate from a recognized institution
• Hindi & English

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Team Manager - Employee Banking

Company information

Job description

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