Team Manager Customer Care B2C (m/w/d)

1KOMMA5°

At 1KOMMA5°, we pursue a vision: Living on wind and sunlight forever for free. To achieve this, we build with Heartbeat AI the energy system of the future. Are you part of it?
We bring regional craftsmanship and scalable software together: Solar, Storage, Heat Pump, and E-Mobility think we don't just consider individual components, but rather steer them as an intelligent, integrated system in our virtual power plant. Directly connected to the energy market – in real-time, fully automated. So, energy will be used when it's renewable available and particularly cheap. By 2030, we want to switch over 1.5 million households to renewable energies. Over 3,000 people work every day on this, at more than 80 locations worldwide, from Finland to Australia.

You want to take responsibility and build solutions that really count? Apply now and shape with us the energy world of tomorrow.

Your Position

• Führung & Entwicklung unseres Customer-Care-Teams
  Professional and disciplinary leadership of internal and external service teams with a clear focus on performance, quality, and customer satisfaction
• Coaching, Training & Qualitätsmanagement
  Building and further development of training concepts, regular coaching, and ensuring uniform quality standards
• Optimierung von Prozessen & Customer Experience
  Analysis of existing support processes, identification of improvement potential, and sustainable implementation of efficient workflows
• Steuerung externer Dienstleister
  Responsibility for cooperation with service providers including performance tracking, KPI control, and continuous further development
• Arbeit mit Tools, Daten & Systemen
  Use and further development of service tools (e.g. Zendesk), evaluation of relevant KPIs, and data-based steering of daily business

Your Profile

• Mehrjährige Erfahrung (ca. 5+ Jahre) im Customer Care / Service-Umfeld, ideally in a dynamic service provider setup
• Nachweisbare Führungserfahrung in the leadership of teams including coaching, development, and performance steering
• Erfahrung mit Service-Tools like Zendesk or comparable systems, as well as safe handling of KPIs and processes
• Technisches Verständnis in customer support to translate complex topics into understandable solutions and drive forward progress
• Erfahrung in der Steuerung externer Dienstleister as well as strong communication and assertiveness skills

Benefits

• You have the opportunity to work in our brand-new offices in the Hamburger Innenstadt, Berlin, &München, or remotely
• Nutze dein technisches Equipment also outside of work in your Freizeit
• You are part of a schnell wachsenden Unternehmens with much Entwicklungspotenzial, where you can eigenständig build something up and feel the impact
• Bewege dich in flachen Hierarchien, take responsibility already during your onboarding period, and work directly with parts of the management team
• You support the megatrend “Energie- und Mobilitätswende” and make a konkreten Beitrag to the sustainable transformation of our energy infrastructure
• Be active and use the offer from over 7,600 sports partners with the EGYM-Wellpass
• Whether Citybike or E-Bike – with our Jobrad-Leasing, you'll stay flexible and environmentally friendly on the go
• Profit from Benefits & Rabatten through Futurebens

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