Team Leader with German - Bucharest - On site

Responsibilities:

• Protector: Disciplinary responsible for the actions of each team member.
• Evaluator: Following and monitoring the performance of his team members in the areas of: productivity, discipline, process adherence, customer satisfaction, schedule adherence and employee development / happiness.
• Mentor: to guide, teach and help agents by providing individual coaching feedback that focuses on improving the workflow as well as the communication and quality results of the customer support representative.
• Informant: Provide reports to the team and Management regarding the team performance. Responsible of reaching the operational and quality targets as well as communicating them to the team.
• Traffic controller: Taking actions accordingly to the flow within the department (to manage inbound volume, to meet clients’ handling targets, as well as to provide breaks, or ask for overtime).
• Coordinator: Driving and holding regular meetings with the team.
• Compliant: Ensures compliance with company regulations with regards to Data Security and Protection Standards.

Mandatory requirements:

• Previous experience as a team leader.
• Availability to work full on site is mandatory.
• German- Advanced (C1 level)
• Proficient English skills (verbal and written)- B2 - C1 level.

Other requirements:

• Born Leader: having a strong will and leadership skills. Being a spot guy with strong charisma and excellent presentation skills. Handling tasks and organizing them above all else based on the priority and deadlines.
• Result driven: Having the ability to analyze industrial metrics and to identify and develop plans both individually on emerging issues that impact both the customer and market. Having a strong knowledge of business processes and procedures. To strive for quality as well as operational KPI`s as required by the management.
• Mentor: Transferring wisdom and knowledge and willpower to the team in order to meet their target both individually and team wise in accordance with the business targets.
• IT skills: Proficient knowledge of (Word, Excel, PowerPoint).
• Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data.