Team Leader (Sibiu)

• Prior working experience as a Specialist or People Manager is a plus;
• English proficiency is a must (spoken and written);
• Soft skills: strong communication abilities, results orientation, planning and organizing skills, leadership - people management skills, analytical approach, self-starter.
• Planning and organizing: orchestrates and implements clear, efficient and logical approaches to work and to manage assignments and objectives.
• Problem solving: compares and relates data from different sources and identify key issues and trends with a view to resolve customer problems. Questions in a persevering manner to discover underlying issues until the failure or problem is clear; is direct and assertive.
• Attention to detail: ensures quality in work delivered; has a critical eye on his work.

• Manage and coach people under direct supervision, ensuring they have the right level of technical competencies and the proper soft skills to offer effective support to the projects and to enhance effectiveness of available knowledge and training content;
• Develop team members through coaching and mentoring, evaluate performance;
• Work in close liaison with the appropriate parties, including Project Specialists and Management roles, to ensure that service delivery to the customer is of the highest standard, in accordance with Stefanini quality and project related procedures and work instructions;
• Reporting progress, issues and problems to the appropriate parties, giving suggestions to optimize service offered and work processes;
• Support launch activities around new projects or existing accounts expansion;
• Has to step in and have continuously direct client interaction;
• Fostering co-operation and team spirit: assessing trainers, advising on selection and training needs;
• Ensuring internal communication: holding monthly team meetings and monthly one-to-one meetings and team building;
• Participating to Recruitment processes (interviews, feedback sharing);
• Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems;
• Taking care of new starters, introducing them to the team, their tasks and role

Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from IT infrastructure outsourcing to software application development. The company is directly present in 41 countries, through its 77 offices around the world, and has a portfolio of over 500 active clients. Stefanini's clients come from sectors such as financial services, manufacturing, telecommunications, chemical industry, services, technology, the public sector and benefit from a complete set of mature and professional services, which cover the entire life cycle of an application.

With over three decades of IT expertise, through innovation in technology, digital strategies and delivery models, we are a one-stop shop for defining and delivering both end-users and Stefanini's business value. We help our clients turn their digital transformation dream into a successful reality.

With Stefanini we have been on the Romanian market for over 16 years and since then we have gathered a team of over 1,500 colleagues in our offices in Bucharest and Sibiu.

The Stefanini approach, “big enough, but small enough” makes us open, flexible, receptive and agile, and these are the traits we look for in our people as well. We believe that happy employees are equal to happy customers, so we put the smile at the base of our culture, our day-to-day challenges and our interactions with colleagues and customers. Our hobbies and passions spice up our working environment and keep us positive and productive.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-oriented person with a “do it” attitude, come for a coffee and a discussion about your future career with us! We have the perfect terrace for that.

Find out more about us on the Stefanini page and join us on Facebook.