Team Leader - Real-Time Operations (RTO) | English

Do you have experience in team coordination, do you enjoy analyzing data and finding quick solutions when unforeseen situations arise?

We are looking for a Team Leader for the Real-Time Operations (RTO) team, who will coordinate operational activities and contribute to the smooth running of delivery operations.

In this role, you will coordinate the team's activities, monitor performance indicators, and make decisions to manage situations that arise in real-time. You will play an important role in setting priorities, identifying solutions, and maintaining operational efficiency.

🌍 The activity takes place in English.

Working Schedule

• Monday to Friday, between 10:00 AM – 7:00 PM;

What will you do?

• You will coordinate and organize the activities of the Real-Time Operations team, ensuring that priorities and operational objectives are met;

• You will monitor operational activity and key performance indicators;

• You will track in real-time the volume of orders, driver availability, and operational capacity;

• You will analyze available data and coordinate the management of situations requiring rapid intervention;

• You will identify and manage situations such as driver shortages, delays, or operational imbalances;

• You will make decisions and set priorities based on the impact of emerging situations on the activity;

• You will use Excel / Google Sheets to monitor results and analyze performance indicators;

• You will provide support to the team in resolving complex situations and identifying appropriate solutions;

• You will collaborate with involved teams to resolve operational problems and achieve set objectives;

• You will track the results of implemented measures and identify opportunities for process improvement;

• You will contribute to the team's development through communication, feedback, and day-to-day support.

What do we expect from you?

• Advanced level of English, both written and spoken;

• Previous experience in coordinating a team, preferably in a dynamic operational environment;

• Good knowledge of Excel / Google Sheets, including the use of filters, formulas, and pivot tables;

• Analytical thinking and the ability to interpret data and performance indicators;

• Good organizational, prioritization, and activity coordination skills;

• The ability to make quick decisions and effectively manage unforeseen situations;

• Good communication and collaboration skills;

• Proactive attitude and focus on solutions and results;

• The ability to provide support to the team and manage situations under pressure.

What do we offer?

• Training and support during the onboarding period;

• A dynamic work environment where you can leverage your experience and develop your coordination skills;

• Professional development opportunities;

• Access to the Bookster platform.

Diversity and inclusion are part of our mission, and we offer equal opportunities to all!

If you see yourself in this description and desire a role where you can combine team coordination with data analysis and decision-making, we await your application!

Skills