Team Leader - Outbound Phone Banking

ROLE PURPOSE & OBJECTIVE: Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns. Monthly target adherence Increase lead conversions and ensure that the team meets its monthly targets. Monitor and analyze campaign performance, identify areas of improvement, and implement changes to optimize results. Develop and maintain relationships with key stakeholders, including internal teams and external partners. Provide coaching and guidance to team members to improve their skills and knowledge. Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning.