Team Leader IT

Department: Operational Location: Sibiu/ Remote Reports to: Head of Operations

Purpose of the Role:
Team Leader ERP Tax is responsible for organizing and planning team activities, allocating tasks efficiently based on each member's competencies, and monitoring and prioritizing support requests. This ensures communication with the Customer Support team, collaborates with development teams to resolve technical issues, and optimizes applications. As an expert in the economic domain, provides support to clients, prepares specific reports for implementation stages, and constantly pursues professional development for the team. Additionally, sets team objectives, performs periodic evaluations, and reports on activity status to the Operational Director.


Requirements:
• Higher education in Economic, Fiscal, or IT (advantage: double specialization);
• Experience in the economic domain (preferably taxes and duties) - minimum 3 years
• Experience in team management (minimum 3 years)
• Ideal: experience in public administration; Familiarity with ticketing and monitoring tools (JIRA, CRM);
• Communication and negotiation techniques
• Ability to prioritize requests based on urgency and importance for clients Mode of work oriented towards objectives and high affinity with IT
• Excellent organizational, communication, and leadership skills;
• Monitoring and decision-making abilities;

Main Responsibilities:
• Establish the team's work mode and plan technical support and maintenance activities for team members.
• Ensure the flow of information from and to the Customer Support team and monitor support requests addressed by clients.
• Report periodically to the Operational Director, on the status of resolving support requests and identified risks regarding the planned activities
• Prepare reports related to implementation stages: analysis report, installation and configuration report, and testing report
• Continuously develop personal and professional knowledge and skills
• Establish team objectives and continuously monitor the realization of these objectives by team members.



Benefits:
• Competitive salary package;
• Access to specialized training and certifications;
• Hybrid/flexible work environment;
• Medical insurance and other extra-salary benefits.

We have managed to distinguish ourselves as one of the main distributors of software and hardware solutions for public sector organizations. The Mindsoft team's experience, necessary infrastructure for large-scale project implementation, and reputation for delivering each project to a successful conclusion, are the foundation of our successful partnerships.

WHAT SETS US APART?

Client-centric care and satisfaction of client needs, regardless of business size.
A complete range of services based on a complex portfolio of solutions.
All projects completed with success!