Team Leader IT

Department: Operational Location: Sibiu/ Remote Reports to: Head of Operations

Job Scope:
Team Leader ERP Tax is responsible for organizing and planning team activities, allocating tasks efficiently based on each member's competencies, as well as monitoring and prioritizing support requests. This ensures communication with the Customer Support team, collaborates with development teams to resolve technical issues, and optimizes applications. As an expert in the economic domain, provides client support, prepares specific reports for implementation stages, and constantly pursues professional development of the team. Additionally, sets team objectives, performs periodic evaluations, and reports activity status to the Operational Director.

Requirements:
• Higher education degree in Economic, Fiscal or IT (advantage: double specialization);
• Experience in economic domain (preferably taxes and duties) - minimum 3 years
• Experience in team management (minimum 3 years)
• Ideal: experience in public administration; Familiarity with ticketing and monitoring tools (JIRA, CRM);
• Communication and negotiation techniques non-financially;
• Ability to prioritize requests based on urgency and importance for clients Mode of work oriented towards objectives and high affinity with IT
• Excellent organizational, communication, and leadership skills;
• Monitoring and decision-making abilities;

Main Responsibilities:
• Establishes the team's working mode and plans technical support and maintenance activities for its members.
• Ensures information flow from and to the Customer Support team and monitors support requests addressed by clients.
• Reports periodically, to the Operational Director, on the resolution of support requests and identified risks regarding planned activities
• Prepares reports related to implementation stages: analysis report, installation and configuration report, testing report
• Continuously develops personal and professional knowledge and skills
• Sets team objectives and continuously monitors their realization by team members.

Benefits:
• Competitive salary package;
• Access to specialized training and certifications;
• Hybrid/flexible work environment;
• Medical insurance and other extra-salary benefits.

We have managed to distinguish ourselves as one of the main distributors of software and hardware solutions for public sector organizations. The Mindsoft team's experience, necessary infrastructure for large-scale project implementation, and reputation for delivering each project successfully are the foundation of our successful partnerships.

WHAT SETS US APART?

Client-centric care and satisfaction regardless of business size.
A complete range of services based on a complex portfolio of solutions.
All projects completed with success!