Team Leader Customer Service with German

Do you thrive in fast-paced environments, love developing people, and have a passion for delivering outstanding customer experiences? This might be your next big move.

What you’ll do:
As our Customer Service Team Lead, you’ll guide a team of motivated Customer Service agents while staying close to day-to-day operations. About half of your time will be hands-on, leading by example, monitoring performance in real time, and ensuring we deliver exceptional service.

• Lead, coach, and inspire your team to achieve and exceed KPIs.
• Spend about 50% of your time hands-on in daily operations, leading by example.
• Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.
• Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.
• Monitor performance in real time, adjusting staffing and resources to meet demand.
• Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.
• Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.
• Collaborate with stakeholders to resolve customer pain points.
• Drive continuous improvement projects to make our services smarter, faster, and more efficient.
• Foster a culture of engagement, accountability, and curiosity in your team.

What makes you a great fit:

We’re looking for someone who thrives in change, enjoys leading people, and is passionate about delivering excellence for customers.

• 2–3 years of experience in a Customer Service role.
• Experience in leading or supervising a team (a plus).
• German and English fluency (mandatory).
• Familiarity with SAP, MS Dynamics, or similar tools.
• Strong proficiency in MS Office (Excel, Word, Outlook) and reporting tools (Excel, Power BI).
• Outstanding people management, coaching, and communication skills.
• Problem-solving and decision-making ability under pressure.
• A proactive, solution-driven mindset, energized by change.
• Willingness to travel occasionally.