Team Leader Customer Service with French

Do you thrive in fast‑paced environments, love developing people, and have a passion for delivering outstanding customer experiences? This might be your next big move.

What you’ll do:
As our Customer Service Team Lead, you’ll guide a team of motivated Customer Service agents while staying close to day‑to‑day operations. About half of your time will be hands‑on, leading by example, monitoring performance in real time, and ensuring we deliver exceptional service.

• Lead, coach, and inspire your team to achieve and exceed KPIs.
• Spend about 50% of your time hands-on in daily operations, leading by example.
• Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.
• Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.
• Monitor performance in real time, adjusting staffing and resources to meet demand.
• Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.
• Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.
• Collaborate with stakeholders to resolve customer pain points.
• Drive continuous improvement projects to make our services smarter, faster, and more efficient.
• Foster a culture of engagement, accountability, and curiosity in your team.

What makes you a great fit:

We’re looking for someone who thrives in change, enjoys leading people, and is passionate about delivering excellence for customers.

• 2–3 years of experience in a Customer Service role.
• Experience in leading or supervising a team (a plus).
• French and English fluency (mandatory).
• Familiarity with SAP, MS Dynamics, or similar tools.
• Strong proficiency in MS Office (Excel, Word, Outlook) and reporting tools (Excel, Power BI).
• Outstanding people management, coaching, and communication skills.
• Problem-solving and decision-making ability under pressure.
• A proactive, solution-driven mindset, energized by change.
• Willingness to travel occasionally.

What we offer:

• Attractive benefits package
• Regina Maria medical subscription for you and your family according with internal police
• Meal vouchers
• Private pension
• Special discounts for gyms
• Additional days off
• DKV card with discount for fuel valid in 25 countries
• When you are in the office can have free facilities like massage, fruits, coffee
• Flexible working hours with home office and flextime
• Continuous training and much more...