Team Leader - Customer Service Delivery

Our Customer Service Delivery (CSD) team has started on a journey of change to a new operating model where we’ve created flexible cross-functional teams with multi skilled team members to better balance our resources, meet our business requirements and support our customer’s needs. We now have an opportunity for a Team Leader - Customer Service Delivery to join our existing team of 4 in a 12 month contract opportunity, leading and mentoring a team of 10 Customer Service Delivery Reps. The CSD Team will be responsible for delivering exceptional customer service through various channels such as phone, email, chat, and social media. As the Team Leader - Customer Service Delivery, you will be expected to lead and mentor your team to achieve these goals. This is an exciting opportunity to join a dynamic team that is passionate about delivering excellent customer experiences. If you are a motivated and experienced leader who is passionate about customer service, we would love to hear from you.