Team Leader - Credit Operations

Shift Timings: 9:30PM - 6:30AM (WFO Role)

Job Location: Banglore

Job Title: Team Leader – Credit Operations

Job Summary

We are looking for an experienced and detail-oriented Team Leader – Credit Operations to manage and oversee loan origination, processing, and documentation activities. This role involves leading a team, ensuring compliance with credit guidelines, and driving operational efficiency while maintaining high-quality standards across all loan files.

Key Responsibilities

1. Credit Review & Documentation

• Review loan applications and supporting documents to ensure completeness, accuracy, and compliance with credit and program guidelines
• .Collect, validate, and organize borrower documentation such as financial statements, tax returns, ownership records, and insurance papers
• .Identify and reconcile inconsistencies across documents (e.g., ownership details, revenue figures, entity names, and addresses), escalating discrepancies when required
• .Prepare loan files for underwriting submission and closing using standardized checklists and quality control measures

.2. Team Leadership

• Lead, mentor, and manage a team of loan processing and origination specialists
• .Set clear performance expectations and ensure consistent delivery of high-quality output
• .Foster a positive, collaborative, and performance-driven work environment

.3. Loan Origination & Processing

• Oversee the end-to-end loan origination and processing lifecycle
• .Ensure adherence to company policies, regulatory requirements, and credit guidelines
• .Monitor loan pipelines, identify bottlenecks, and proactively resolve issues to maintain turnaround times

.4. Stakeholder Collaboration

• Coordinate with Sales, Underwriting, and Closing teams to address documentation gaps and ensure smooth file progression
• .Act as a key point of contact for internal stakeholders on credit operations matters

.5. Compliance & Quality Assurance

• Ensure all loan documentation meets regulatory and internal compliance standards
• .Stay updated with industry trends, lending laws, and regulatory changes
• .Partner with compliance teams to maintain adherence to policies and procedures

.6. Reporting & Performance Management

• Track team performance metrics and prepare reports for senior management
• .Analyze operational data to identify improvement areas and implement process enhancements

.7. Customer Experience

• Ensure a seamless borrower experience by addressing queries and resolving issues promptly
• .Maintain clear and professional communication throughout the loan lifecycle

.8. Systems & Record Management

• Maintain accurate records, updates, and notes in CRM and Loan Origination Systems (LOS)
• .Ensure proper documentation and audit readiness at all times

.9. Training & Development

• Conduct onboarding and training sessions for new hires
• .Drive continuous learning and skill development within the team through coaching and knowledge sharing

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Looking for immediate joiners only.
Regards,
Bhawana