Team Lead with German

Your responsibilities

• Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Our requirements

• Candidate Profile
• Team Leader experience is mandatory
• Languages: German C1/C2 + English
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

What we offer

• What We Offer
• Stable full-time employment based on an employment contract
• Private healthcare package (Luxmed)
• MyBenefit platform and additional employee benefits
• Life insurance coverage
• Access to e-learning and professional development platforms
• Employee Assistance Program (psychological, legal, financial, and managerial support)
• Free language courses
• Employee events, competitions, engagement initiatives, and much more

Benefits

• private medical care
• life insurance