Sign up to save this job, get alerts, and apply with an optimized CV.
Team Lead
Job description
Job Description: Team Leader – BPO (Night Shift) Company: Teleperformance Designation: Team Leader Shift: Complete Night Shift Industry: BPO Location: Ghansoli, Navi Mumbai Key Responsibilities Handle and manage a team of Customer service Agent. Drive performance on key KPIs: Quality, Productivity. Control attrition through engagement and timely interventions. Monitor and manage shrinkage (attendance, adherence, leaves). Provide real-time support, coaching, and call monitoring. Handle customer complaints and issues in a professional manner. Ensure compliance with company policies and procedures. Foster a positive team culture and maintain open communication lines.
Required skills
Sign up to apply
Create a free account to apply for this job and get access to:
- AI-powered CV optimization for this specific job
- Save jobs and create custom alerts
- See your CV match score for each job
Company information
- Company
- TP
- Location
-
India, Maharashtra, Mumbai
India - Posted
- 2 months ago
Interested in this position?
Create your free account and tailor your CV to match this job.