Team Lead

Job Description: Team Leader – BPO (Night Shift) Company: Teleperformance Designation: Team Leader Shift: Complete Night Shift Industry: BPO Location: Ghansoli, Navi Mumbai Key Responsibilities Handle and manage a team of Customer service Agent. Drive performance on key KPIs: Quality, Productivity. Control attrition through engagement and timely interventions. Monitor and manage shrinkage (attendance, adherence, leaves). Provide real-time support, coaching, and call monitoring. Handle customer complaints and issues in a professional manner. Ensure compliance with company policies and procedures. Foster a positive team culture and maintain open communication lines.