Team Lead Dispatch

Join us at a pivotal moment!

We are excited to announce the opening of our first distribution center (outsourced) in Romania in Q1, marking a major milestone in our rapid expansion across Europe. As one of the fastest-growing retail companies, our products are highly appreciated in European markets, and our logistics operations are key to delivering value to millions of customers.

This is a unique opportunity to be part of a dynamic organization at the forefront of retail logistics. If you're passionate about operational excellence, strategic partnerships, and building something from the ground up — we want to hear from you!

Teamleader Dispatch

In order to optimize outbound transport to our stores, we will have a local transport team in place headed up by a Team Lead Dispatch.  The Team Lead reports functional to the Logistics Service Manager (LSM) and the team lead reports operational to Regional Transport Manager who is responsible for the financial and operational performance in the region.

Objective of the role
The main focus of the role is to organize the daily transport for delivering the stores out of the DC in the most efficient way, while keeping the agreed service level with the stores in combination with supporting the expedition and warehouse needs to ensure the efficient logistics in both ways .
The Team Lead heads up a small team of Dispatchers and work closely together with the TSP’s (2 – 3).

Areas of responsibility

Process management

• Leading the local transport team and the standard way of working: the processes that apply for transport execution and administration;
• Identify bottle necks in the transport operation;
• Solve daily escalations, escalate if needed and initiate improvements for structural mitigation;
• Monitor available capacity of employees and transport partners.

Execution

• Participate in transport in implementing processes, together with RTM and Transport partners (TSP’s);
• Participate and monitor the daily dispatch operation, where transport routes are dispatched to the different transport partners;
• Monitor timely departure and delivery and take corrective actions in case of process disturbances (e.g. warehouse delay, or late truck arrival);
• Give support and monitor the administrative tasks in the team: way bill administration, where needed hourly states of drivers, admin of performance and operational data required for self-billing of transport partners and/or performance reporting;
• Monitor that transport partners comply with maintenance procedures for the use of Action assets: mainly Trailers;
• Manage the team, by providing the right instructions, support training of new employees;
• Participate in several periodic meetings, a.o. weekly DC-meeting, weekly capacity meeting with RTM and daily roll calls;
• If needed replace the RTM in his/her absence.

Leading the team

• Lead the team by giving clear directions, taking ownership and responsibility for people, costs and service;
• Actively involved in developing the team and skills of the individual team members by giving constructive feedback, clear instructions, explanations and coaching;
• Creates enthusiastic colleagues by giving clear and realistic goals. Explanation of the impact of behaviour. Creating a positive atmosphere and inspire the team to go for the best performance.

Requirements

• The candidate should have a solid background in retail distribution in the Romanian market;
• Strong knowledge of the local transport market;
• Knowledge of warehouse operations;
• At least 5 years of experience in working with transport partner(s);
• Bachelor level in combination with at least 5 years of relevant work experience (preferably in a similar role) or Senior vocational level in combination with 10 years of relevant work experience (preferably in a similar role);
• Candidates should preferably be Romanian fluent speaking and advanced in English;
• Incorporates a pragmatic and cost consciousness approach in the day to day responsibilities;
• Has the ability to prioritize and solve problems in real-time;
• Is analytical and able to present data;
• Has strong communication influencing skills;
• Is pro-active and eager on opportunities to improve the process;
• Works accurately.

What we offer

• Job in a fast-growing company with huge appetite for expansion
• Market based salary
• Opportunity to build your own team and company's culture
• Flexible working hours
• 22 days of paid holidays per year
• Private medical insurance
• Meal vouchers
• Discount for company products