Team Lead Customer Success (all genders)

Kertos is the fastest-growing compliance startup in Europe. Following our €14M Series A, backed by leading VCs and business angels, we are building the compliance engine for Europe – faster, smarter, and more automated than ever. With customers like Enpal, Flink, Personio, and Blacklane, leading companies trust our AI-native platform that automates compliance, scales effortlessly, and makes organizations audit-ready in record time. The market is growing by 20% every year, fueled by regulations like GDPR, NIS2, DORA, and the AI Act. We are perfectly positioned to establish Kertos as the European compliance champion. There has never been a better moment to join our team. Come shape the future of compliance in Europe with us.

Your purpose at Kertos

As Team Lead Customer Success, you shape how our customers work successfully with Kertos in the long term. Together with our team of Compliance and Privacy Experts, you ensure that customers achieve their goals faster, discover new potentials, and derive the greatest possible value from our platform. You understand our customers' challenges, identify growth opportunities early on, and work closely with Product, Sales, and our expert teams to scale customer success sustainably. In doing so, you help build long-term partnerships and continuously develop our customer relationships.

• You professionally and personally lead and develop our Customer Success Team.

• You guide strategic customers as a trusted sparring partner for their compliance and growth goals – in close collaboration with our Compliance and Privacy Experts on the joint user journey.

• You keep an overview of our customers, their health scores, and are able to derive the right priorities and actions from them.

• You are responsible for key CS metrics such as NRR, Churn, and Renewal Rate, set clear goals for your team, and ensure that these KPIs are met.

• You identify upsell and expansion potentials and develop strategies to continuously grow existing customer relationships.

• You have a very good understanding of technical integrations, automations, and AI technologies such as LLMs, and support your team in using them specifically for real customer value.

• You quickly grasp different perspectives and backgrounds and have extremely strong communication and problem-solving skills.

• You feed customer feedback and market requirements directly into Product and internal processes.

• You work closely with Sales to ensure a seamless customer journey from implementation to expansion.

• You establish processes, standards, and playbooks that make customer success and growth sustainably scalable.

The skills, motivation, and mentality you should bring

• You bring several years of experience in Customer Success, Account Management, or a comparable customer-oriented role in a SaaS environment, including at least 2 years in leading high-performing teams.

• You are proficient in using common CS tools and highly motivated to drive processes, data, and analyses.

• You are enthusiastic about new technologies, especially AI, automation, and LLMs, and recognize their potential to reshape the future of compliance.

• You think entrepreneurially and combine long-term customer success with sustainable revenue growth.

• You have an affinity for the demanding use cases of compliance automation at the intersection of regulation and technology.

• You enjoy working at the interface of customers, experts, product, and sales, and are able to bring different stakeholders together.

• You communicate confidently with contacts at all levels, from the operational team to management.

• You enjoy developing people, taking responsibility, and enabling a team to achieve peak performance.

• You question the status quo, think in solutions rather than problems, and drive topics forward with a pragmatic, hands-on mentality.

Why Kertos

• Your success is our success: You participate in the company's success through our Virtual Share Incentive Plan (VSIP).

• Cutting Edge AI Technology: Leading VCs have invested in our vision and sustainable growth, enabling us to sustainably change how compliance measures are handled.

• Great Impact: With us, you get responsibility from day 1, work independently on topics, and thus drive Kertos forward.

• Strong Onboarding: No idea about compliance? No problem, we'll educate you and assign you an onboarding buddy.

• Regular Feedback: We live an open feedback culture and support your growth with regular 1-on-1s, 360-degree feedback, training, and a top network of experts.

• Mental Health: In cooperation with nilo, we value your well-being and offer all employees individual support for their mental health.

• Keep growing: To support your professional and personal development, we provide you with an annual budget of €1,500.

• Full Flexibility: Whether at our Munich headquarters, Berlin office, or from home – we are flexible, and you are happy.

• For sports enthusiasts: We subsidize your Wellpass membership for athletic balance to your workday.

• Bicycle Leasing: Fancy a new bike? Easy, use our partnership with JobRad and lease a bicycle.

• Strong Together: We work closely together across our locations, support each other, and create a strong, unique culture through genuine camaraderie that makes us successful.

• Regular Team Events: Whether brunch, lunch, or after-work drinks, we regularly take time to spend time together and have fun outside of work. This is complemented by legendary summer and winter parties, as well as annual offsites.

Sounds like you are the one we’ve been looking for?

Do you want to be part of our growth story and pave the way for us to become Europe's compliance leader? Then get in touch. We look forward to your application! If you have any questions beforehand, feel free to contact Julia, our Senior Talent Acquisition Manager, at any time.

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