Team Lead Client Services (Human) - Contract Customers

What is it about?

Your team supports our contract customers who book their conferences, seminars, and events using our SaaS solution. In addition to searching for the perfect location, we also offer services for participant management and invoice processing.

Your Role

As Team Lead Client Services, you will take on the functional and disciplinary leadership of our team and, together with the team, ensure first-class customer care and development. Your task is to lead and individually promote the team. Your goals: stable and growing customer relationships, developing (further) processes, and thereby achieving our growth and revenue targets.

Your areas of responsibility also include the following topics:

• You manage efficient planning and distribution of resources within the team to ensure optimal customer support
• You maintain regular contact with our customers' main points of contact and develop long-term, trusting relationships
• You guide and define the onboarding process for new customers and ensure that it runs smoothly
• Together with your team, you continuously identify and implement improvements in our processes, both within the team and company-wide
• You ensure a positive working environment and promote the development of your team members through regular 1:1s, feedback discussions, and jointly defined development plans
• You also work closely with other departments such as Enterprise Sales, Product, and Finance

What we like

• Experience as a Team Lead or a desire to gain initial experience in this area; we are open to all experience levels.
• Furthermore, you have relevant professional experience in Client Services, Customer Success, or comparable fields
• You feel completely at home in a constantly changing environment and see yourself as a change manager
• Even in stressful times, you keep a cool head and always proceed creatively and solution-oriented
• Your communicative and empathetic nature characterizes you
• Your entrepreneurial spirit and drive help you to continuously develop yourself and your team and thus offer an ever-improving product and service
• If you have already had touchpoints with the event industry, that would be great!
• Very good German and English skills round off your profile

What you like

• You are part of a motivated and highly qualified team with flat hierarchies and – surprise – regular team events, such as after-work drinks on the rooftop terrace, culture nights, game nights, or our end-of-month team events where we push ourselves together to close the last deals and celebrate our successes
• Be a money-saver and use discounts on various brands and travel through PepXpress and Corporate Benefits
• Of course, there is also the obligatory fruit basket, a muesli bar, as well as cold and hot drinks
• Flexible working hours. This looks different in every team. Basically, core working hours are from 10 a.m. to 5 p.m.
• Your team meets 4 times a week in the office
• Do you want to work with a view of the Elbe and some of Hamburg's most famous and beautiful sights?
• You decide which benefits suit you: with a 20€ Benefitsy, a 20€ subsidy for the DEU-Ticket, or a 20€ subsidy for Urban Sports
• We support your individual development with a learning budget of €300 per year
• On top of that, we add up to €100 per month for your retirement provision and asset accumulation goals (bAV and VWL)

Your Contact Person

Hellen, our Talent Acquisition Manager

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